- Improving the operational systems, processes, and policies to support the organization’s mission.- Supervising and increasing the effectiveness of Support Services such as finance, and HR through constant improvements- Identifying and managing risks, issues, and dependencies- Supervise and coach employees on a regular basis- Provide operational cover for the absence of Senior Manager Communicate job expectations, planning- Monitoring, appraising, and reviewing job contribution- Plan and review compensation actions: enforcing policies and procedures- Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans, implement- Production, productivity, quality, and customer service standards, resolving problems, computer audits identifying trends- Forecast requirements, prepare annual budget, schedule expenditures, and analyze variances.- Initiating corrective actions- Develop operations system by determining product handling and storage requirements- Implement, enforce, and evaluate policies and procedures, develop processes for receiving products, equipment utilization, inventory management and shipping- Analyze process workflow, employee and space requirements, and equipment layout, and implement changes.- Weekly meetings with the management and the Merchant regarding the Service Level Agreement and maintaining the expected targets, both by order level and driver’s performance level- Communication with Customer Service, Finance, Sales, Marketing, Human Resources, and Management teams for all the requirements and needful- Managing Operations employees and Drivers' time punctuality, annual leaves, schedules shifts, and routes & work loads organizations

- Oversee all operations, paying attention to areas in need of improvement and monitoring the drivers/employee- Interact with employees, make recommendations, and ensure all workers are fully capable and understand their duties and succeed, ensuring that the team is maintaining all the data properly in the system to track the shipment- Assigned Tasks to the operational team based on individual employee talents.- Monitoring the progress of the special project, ensuring work is completed correctly and on schedule.- Improves operational efficiency- Daily report to the concerned Manager- Weekly meeting on driver performance and employee improvement, Time management of the employee- Warehousing matching on a daily basis in order to avoid any missing shipments- Attending the interviews and selection/rejection- Ensure the Service Level agreements are met on a monthly basis- KPI of the team

- Presented company’s products to medium/large businesses across the country, closed sales, developed leads, and identified sales opportunities to expand customer range and prepare day-to-day work plans to maintain work output productivity.- Prepare work orders.- Worked closely with the Sales Managers and commercial customers to achieve sales goals and objectives.- Increase sales volume and amount of orders by 25 % every year.- Spent time daily planning meetings with customers to conduct presentations.- Effectively used a variety of sales techniques and materials – presentations, visits, relationships, surveys, networking, and research.- Sales activities – Provided product quotes to customers as needed – Kept accounts and prepared sales records.- Organizing my schedule for driving.- Communicating well with clients- Liaising with my colleagues as to their routes, journeys, plans, etc.- Taking bookings for new pickups- Dealing with any payments and noting hours, journeys, etc. for invoicing purposes to clients.