Mansoor E. Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Key Accounts, Americas & APACResponsibilities:Sales Growth & Strategy: Drive sales growth by optimizing supplier partnerships and pricing, significantly increasing ticket numbers and revenue.Performance Management: Define and monitor key performance metrics and service level agreements to cultivate a high-performance culture and ensure effective supplier management.Supplier Relations: Establish and maintain a robust Supplier Management framework to ensure… Show more Key Accounts, Americas & APACResponsibilities:Sales Growth & Strategy: Drive sales growth by optimizing supplier partnerships and pricing, significantly increasing ticket numbers and revenue.Performance Management: Define and monitor key performance metrics and service level agreements to cultivate a high-performance culture and ensure effective supplier management.Supplier Relations: Establish and maintain a robust Supplier Management framework to ensure transparency and address supply and quality issues effectively.GDS Connectivity: Enhance GDS connectivity and lead the integration of new features to streamline supplier and supply chain operations.Supplier Integration: Facilitate seamless supplier onboarding and optimize PCC performance by providing critical data and inputs.Technology Integration: Oversee the implementation of new technology solutions and features to support supplier and supply chain activities.Negotiation & Market Analysis: Conduct thorough market analysis to manage content availability and negotiate advantageous deals with suppliers.Supply Chain Optimization: Address and resolve supply chain challenges with effective solutions and alternative plans.Performance Reporting: Track business transactions, generate comprehensive reports, and collaborate with the AM team to address account-specific gaps and market needs.Partner Engagement: Secure commissions, deals, and waivers through proactive partner engagement and relationship management.Tech Coordination: Coordinate with the tech team to resolve API performance issues and ensure seamless service delivery.Compliance Oversight: Work with the legal team to validate and legalize crucial documentation. Show less

Bengaluru, Karnataka, India

Americas & APACSales Strategy: Develop and execute strategies to boost sales performance.Supplier Management: Maintain supplier relationships for optimal pricing and quality.Market Analysis: Conduct research to understand trends and competitive positioning.Pricing Optimization: Adjust pricing strategies to maximize profitability.Contract Negotiation: Negotiate favorable terms with suppliers.Performance Tracking: Monitor metrics to evaluate… Show more Americas & APACSales Strategy: Develop and execute strategies to boost sales performance.Supplier Management: Maintain supplier relationships for optimal pricing and quality.Market Analysis: Conduct research to understand trends and competitive positioning.Pricing Optimization: Adjust pricing strategies to maximize profitability.Contract Negotiation: Negotiate favorable terms with suppliers.Performance Tracking: Monitor metrics to evaluate category performance.Collaboration: Align category strategies with business objectives.Reporting: Produce reports on performance and market conditions.Supplier Coordination: Resolve issues with suppliers related to delivery and quality. Show less

Bengaluru, Karnataka, India

APAC & Americas

Bengaluru, Karnataka, India

The only person who is educated is the one who has learned how to learn and change

Bengaluru, Karnataka, India

As a Team Lead, I have successfully designed and implemented strategic staffing schedules to ensure compliance with business needs and SLAs. My focus on performance oversight includes tracking key performance indicators like Service Requests (SRs), Turnaround Time (TAT), and First Contact Resolution (FCR) to enhance operational efficiency. I manage team attendance and disciplinary matters, ensuring compliance with company policies. I’m dedicated to upholding quality standards and resolving… Show more As a Team Lead, I have successfully designed and implemented strategic staffing schedules to ensure compliance with business needs and SLAs. My focus on performance oversight includes tracking key performance indicators like Service Requests (SRs), Turnaround Time (TAT), and First Contact Resolution (FCR) to enhance operational efficiency. I manage team attendance and disciplinary matters, ensuring compliance with company policies. I’m dedicated to upholding quality standards and resolving escalations, fostering continuous improvement and service excellence.I lead a team of 30-35 members, providing mentorship and performance feedback, and implementing Performance Improvement Plans (PIPs) to encourage growth. My client-facing role involves managing expectations and efficiently resolving issues. Through data analysis, I identify process inefficiencies and apply solutions to boost team performance. Additionally, I ensure the team is up-to-date with industry trends and optimize workloads to surpass KPIs.Some of my key achievements include leading process optimizations, launching a mentorship program to reduce turnover, automating key reporting functions, and consistently exceeding SLAs and KPIs in a fast-paced environment. Show less

Bengaluru, Karnataka, India

As a Lead Consultant, I am instrumental in driving operational excellence by overseeing key performance metrics, including Service Level Agreements (SLAs), First Contact Resolution (FCR), and error reduction for my designated operations unit. I lead team meetings to communicate best practices and align on expectations, while adeptly managing escalations and identifying solutions for process gaps.My role involves fostering interdepartmental communication to enhance process improvements… Show more As a Lead Consultant, I am instrumental in driving operational excellence by overseeing key performance metrics, including Service Level Agreements (SLAs), First Contact Resolution (FCR), and error reduction for my designated operations unit. I lead team meetings to communicate best practices and align on expectations, while adeptly managing escalations and identifying solutions for process gaps.My role involves fostering interdepartmental communication to enhance process improvements and conducting periodic performance reviews to ensure targets are met. I provide support to team members, addressing their questions and resolving issues while ensuring adherence to quality and guidelines. Additionally, I generate and disseminate comprehensive reports on team performance, mission-related objectives, and deadlines, driving continuous improvement and operational success. Show less

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India