Mansoor Qadir S. Email & Phone Number

Ballwin, Mo, Us

• Implemented ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.• Configured LDAP Server and LDAP Listener for updating the user and group table record.• Automated HR interaction in HRSD.• Monitored progress within HRSD.• Configured different life cycle events in HRSD• Configured and customized the ServiceNow CSM modules to align with the organization's customer service processes and requirements.• Provided… Show more • Implemented ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.• Configured LDAP Server and LDAP Listener for updating the user and group table record.• Automated HR interaction in HRSD.• Monitored progress within HRSD.• Configured different life cycle events in HRSD• Configured and customized the ServiceNow CSM modules to align with the organization's customer service processes and requirements.• Provided support to end-users, customer service agents, and other stakeholders utilizing the ServiceNow CSM platform.• Supported and facilitated Agile development methodologies within the ServiceNow SPM platform.• Use to manage updates, patches, and upgrades for the ServiceNow SPM platform• Integrated ServiceNow ITAM with other IT systems, tools, and third-party applications to ensure accurate and up-to-date asset information.• Collaborated with IT teams to design, implement, and manage data integrations for ServiceNow ITAM.• Developed and maintain scripts and automation workflows to enhance ITOM processes.• Created and maintain documentation, including user guides and technical documentation for ITOM processes.• Experience in integrating ServiceNow's Hardware Asset Management with other IT systems and tools, such as CMDB, Discovery, and procurement systems.• Integrated eBonding data with other ServiceNow modules, such as Incident Management, Change Management, and Customer Service Management.• Customized the eBonding integration to meet specific business requirements, such as custom forms and data fields.• Developed custom scripts using JavaScript and Jelly for customizations and automations within the eBonding integration.• Designed and implemented new functionality using UI Policies and Data Policy.• Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Show less

• Worked on the dashboard, introduced knowledge articles and Customer Service Management.• Worked on ITSM mobile application.• Customized mobile functions, UI styles, UI policies• Created and modified mobile components using mobile studio.• Maintained comprehensive documentation of CMDB processes, data models, and configuration standards.• Use to implement custom functionalities and configurations based on Nuvolo's application offerings.• Use to Integrate Nuvolo Scoped… Show more • Worked on the dashboard, introduced knowledge articles and Customer Service Management.• Worked on ITSM mobile application.• Customized mobile functions, UI styles, UI policies• Created and modified mobile components using mobile studio.• Maintained comprehensive documentation of CMDB processes, data models, and configuration standards.• Use to implement custom functionalities and configurations based on Nuvolo's application offerings.• Use to Integrate Nuvolo Scoped Applications with other Nuvolo modules and functionalities.• Developed and maintained Nuvolo integration workflows with third party systems such as CMDB and Active Directory.• Use to write, test, and optimize PowerShell scripts for various automation tasks, including data extraction, system administration, and reporting.• Ensured seamless integration between ITOM Discovery and Service Mapping.• Deployed ServiceNow Software Asset Management (SAM) Agent on end-user devices to monitor software usage patterns and identify underutilized licenses, enabling rightsizing and cost optimization initiatives.• Integrated ServiceNow ITAM with software asset discovery tools, such as Snow Inventory or Flexera, to ensure comprehensive coverage of software assets and facilitate accurate license reconciliation and compliance reporting.• Participated in the ServiceNow community by contributing to online forums, attending user groups, and keeping up-to-date with the latest SPM best practices and industry trends.• Deployed ServiceNow Software Asset Management (SAM) Analytics to provide stakeholders with actionable insights into software usage trends, license entitlements, and compliance risks, enabling data-driven decision-making and cost optimization strategies.• Worked with clients to define and implement SPM policies and procedures, ensuring alignment with ITIL best practices and industry standards.• Discovered assets in multi-cloud environments with varying APIs. Show less

• Implemented TPDD vendor management process in service catalog of ServiceNow.• Created custom complex transform maps to import CI’s in to CMDB and creating relationships between them. • Created portfolio in PPM module to measure the progress of several projects at the same time and to create multi-project reports for analysis. • Use to manage updates, patches, and upgrades for the ServiceNow PPM platform.• Continuously assess and improved the user experience of the ServiceNow… Show more • Implemented TPDD vendor management process in service catalog of ServiceNow.• Created custom complex transform maps to import CI’s in to CMDB and creating relationships between them. • Created portfolio in PPM module to measure the progress of several projects at the same time and to create multi-project reports for analysis. • Use to manage updates, patches, and upgrades for the ServiceNow PPM platform.• Continuously assess and improved the user experience of the ServiceNow PPM portal.• Configured and customized ServiceNow PPM modules to align with the organization's project portfolio management processes and requirements.• Implemented and maintained project workflows, portfolio structures, and financial management capabilities within the platform.• Plan and design migration of custom CMS portal to Service portal.• Implemented a Service portal by rebranding OOB portal and creating some custom widgets.• Configured and developed demand management application• Worked on Security Incident response application.• Integrated Splunk with ServiceNow.• Integrated SailPointwith ServiceNow.• Enabled the efficient Discovery of SSH and SNMP devices and WMI devices running on multiple Windows domains, using multiple MID Servers.• Have Understanding of project portfolio management processes including project planning, scheduling, resource allocation and risk management.• Use to design and implement custom fields and tables to support project portfolio management requirements.• Developed custom scripts and business rules to automate project portfolio management processes.• Have knowledge of project management methodologies Show less

• Responsible for managing ongoing support of ServiceNow platform and working enhancements of existing applications.• Implemented TPDD vendor management process in service catalog of ServiceNow.• Created custom complex transform maps to import CI’s in to CMDB and creating relationships between them.• Plan and design migration of custom CMS portal to Service portal.• Implemented a Service portal by rebranding OOB portal and creating some custom widgets.• Extensive experience… Show more • Responsible for managing ongoing support of ServiceNow platform and working enhancements of existing applications.• Implemented TPDD vendor management process in service catalog of ServiceNow.• Created custom complex transform maps to import CI’s in to CMDB and creating relationships between them.• Plan and design migration of custom CMS portal to Service portal.• Implemented a Service portal by rebranding OOB portal and creating some custom widgets.• Extensive experience in Content management system helped me to mitigate all the issues we have in Alexion CMS portal after Helsinki upgrade.• Developed Project portfolio module in Helsinki.• Configured and developed demand management application• Worked on Security Incident response application.• Integrated Splunk with ServiceNow.• Integrated SailPoint with ServiceNow• Requirements gathering - analyzing the current systems processes to map to ServiceNow modules. • Proposal building - demonstrating the prototype custom applications in ServiceNow to meet the needs of the outgoing systems.• Designed, developed and implemented custom applications on the ServiceNow platform.• Configured ServiceNow platform components, including tables, fields, forms, and workflows, to support custom application requirements.• Integrated custom applications with existing ServiceNow modules, such as Incident Management, Change Management, and CMDB, to ensure data consistency and streamline processes.• Integrated custom services with workflows and approval processes• Created dashboard pages for developers and SCRUM teams.• Custom module development - created complex applications to capture the data storage and reporting requirements of DoS.• Custom relationships for multiple tables including related lists and embedded lists. Show less

• Implemented a customer portal with bootstrap theme.• Implemented a HR portal on the new Service portal (Helsinki)• Have 2 implementation projects experience of using and developing on CMS• Implemented Service Request Management from End-to-End including the integrations with other tools and giving support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog. • Development of Service catalog which includes creating… Show more • Implemented a customer portal with bootstrap theme.• Implemented a HR portal on the new Service portal (Helsinki)• Have 2 implementation projects experience of using and developing on CMS• Implemented Service Request Management from End-to-End including the integrations with other tools and giving support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog. • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. • Created functional and technical specifications documents for various Service Now modules • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB and CMS in ServiceNow • Coordinated the instance upgrade activities. • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. • Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. • Worked on CMDB from scratch.• Worked on domain separation. • Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5. • Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions. • Worked on UI Macros to create pages as templates on requirement from the stake holders • Configured multiple forms for Asset module using Configuration Management Database. • Resolved typical User’s access and roles issues by checking active directory and user’s table. • Created database views to pull the reports on variables which are being used by catalog items. Show less

Master Of Information Systems (Mis)/Master Business Administration (Mba)

Bachelor Of Commerce In Accounting