It Support Engineer
CurrentTeceze AB, Sweden - IT Support Consultant During my tenure at Teceze AB, I served as an IT Support Consultant, offering my expertise to diverse companies across various locations in Sweden. Notably, I worked closely with Cambrex Karlskoga AB, where I assumed the role of an IT Support Specialist.Key Responsibilities and Achievements:Software Management: Successfully undertook the responsibility of downloading, installing, and configuring new software, including Windows 7, Windows… Show more Teceze AB, Sweden - IT Support Consultant During my tenure at Teceze AB, I served as an IT Support Consultant, offering my expertise to diverse companies across various locations in Sweden. Notably, I worked closely with Cambrex Karlskoga AB, where I assumed the role of an IT Support Specialist.Key Responsibilities and Achievements:Software Management: Successfully undertook the responsibility of downloading, installing, and configuring new software, including Windows 7, Windows 10, and Windows Server 2019. This encompassed desktops, laptops, and other computing devices, ensuring seamless functionality.IT Support: Provided first-line support, swiftly identifying and resolving software or hardware issues. This involved a hands-on approach to problem-solving, contributing to the overall efficiency of the IT infrastructure.Active Directory Expertise: Demonstrated proficiency in Active Directory operations, including the creation of new user accounts and password management. Additionally, utilized PowerShell tools in Windows and Bash scripting in Linux environments.Experience with IT Ticketing Systems and Remote-Control Tools: Effectively utilized IT ticketing systems to log and manage user-reported issues. Leveraged remote-control tools such as TeamViewer and AnyDesk to access and troubleshoot systems remotely, enhancing support capabilities.Collaboration with HCL in Gothenburg: In parallel, I also contributed to HCL in their data center in Gothenburg, Sweden. This role involved supporting servers and managing the installation and configuration of new software on various computing devices. Additionally, I played a key role in identifying and implementing changes to server parameters.My multifaceted experience at Teceze AB equipped me with the skills to adapt to different company environments and address diverse IT challenges, contributing significantly to the seamless operation of IT systems. Show less
