Quality Manager
Current• Set and control the implementation of processes and procedures for all companies under the group• Supervise the quality of service with external providers to ensure client satisfaction.• Guide employees to deliver efficient productivity• Establish a platform of business and quality KPIs and assist the process-owners for measuring the performance and achieve targets• Present support for optimizing the operational life-cycles with minimum expenses.• Recommends solutions to… Show more • Set and control the implementation of processes and procedures for all companies under the group• Supervise the quality of service with external providers to ensure client satisfaction.• Guide employees to deliver efficient productivity• Establish a platform of business and quality KPIs and assist the process-owners for measuring the performance and achieve targets• Present support for optimizing the operational life-cycles with minimum expenses.• Recommends solutions to any issue.• Smooth-en the flow of any activity to avoid accumulation of unprocessed files.• Creates a hub of complaints center and deliver analytical reports to top management. Show less
