Mohsen Mansouri Email and Phone Number

• Prioritize ICT strategies that preserve hardware, software, and network services while addressing ITIL challenges to cut operational expenses by up to 75%.• Supervise, execute, and proceed with IT infrastructure and business systems, achieving up to 80% savings on compulsory communication costs. • Refine network performance in both LAN and WAN environments by applying next-generation routers and switches to achieve 98% reliability and efficiency• Superintend and administer the… Show more • Prioritize ICT strategies that preserve hardware, software, and network services while addressing ITIL challenges to cut operational expenses by up to 75%.• Supervise, execute, and proceed with IT infrastructure and business systems, achieving up to 80% savings on compulsory communication costs. • Refine network performance in both LAN and WAN environments by applying next-generation routers and switches to achieve 98% reliability and efficiency• Superintend and administer the budget for acquiring peripheral computers, laptops, and servers, aiming to decrease additional costs by 33% each year at the Tehran Office.• Deploy and initiate security appliances, Antivirus servers, and WSUS servers to mitigate vulnerabilities identified by the information security unit and reduce the risk of potential cyberattacks by as much as 71%.• Establish secure communication channels that aim to lower the expenses associated with telephone and video communications while also enhancing inter-branch connectivity by as much as 50%. Show less

• Implemented initiatives to enhance the ERP process and technical support, improving data security measures that led to a 40% increase in stakeholder satisfaction across senior management, staff, and end customers.• Streamlined automated shareholder registration while orchestrating large-scale seminars that diminished expenses and optimized resource utilization by up to 60%, contributing to more sustainable organizational practices.• Executed comprehensive maintenance protocols for… Show more • Implemented initiatives to enhance the ERP process and technical support, improving data security measures that led to a 40% increase in stakeholder satisfaction across senior management, staff, and end customers.• Streamlined automated shareholder registration while orchestrating large-scale seminars that diminished expenses and optimized resource utilization by up to 60%, contributing to more sustainable organizational practices.• Executed comprehensive maintenance protocols for PCs, laptops, networks, and servers while establishing backup solutions that raised system uptime from previous levels by ensuring a consistent IT reliability rate of at least 90%.• Increase employee productivity by over 50% through efficient debugging, strategic policy distribution, and tech support for Windows 10, MS Office 2016 and newer, ticketing software, Visio, and video conferencing tools.• Configure critical servers such as Kaspersky and CUCM to optimize network monitoring capabilities; achieved a significant increase in operational uptime, leading to planned productivity of IT support staff by over 60%. Show less

• Expert in Information and Communication Technology, supporting and maintaining computers and laptops by using standards of certifications A+ and ITIL, administration of troubleshooting hardware, software, and network services by Network+ and CCNA certifications such as well as handling meetings and seminars of my company and affiliated units like physical and online video conferencing.• Create the implementation of the ERP process improvements system and technical supporting activities… Show more • Expert in Information and Communication Technology, supporting and maintaining computers and laptops by using standards of certifications A+ and ITIL, administration of troubleshooting hardware, software, and network services by Network+ and CCNA certifications such as well as handling meetings and seminars of my company and affiliated units like physical and online video conferencing.• Create the implementation of the ERP process improvements system and technical supporting activities aimed at data privacy and information systems to enhance the main processes of the organization, such as the processes of buying and selling manufactured products, which ultimately leads to increasing satisfaction of senior and middle managers, users be final and in the end customers.• By training the company's employees and personnel in the optimal use of communication and information technology tools, I have achieved a 50% increase in efficiency and improved the overall performance and quality of the information technology unit. This has not only gained the satisfaction of senior management but also significantly enhanced the organization's perception of the IT unit. Show less

• Coordinated cross-functional training sessions to increase team proficiency among technicians supporting the Iranian railroad initiative; improved first-call resolution rates from baseline levels reaching up past 60%.• Influenced the configuration and deployment of network scenarios, installed cable and radio communications across offices, and improved data accessibility on the network by up to 60%.• Extended strategies to tackle challenges, creating diverse business reports and… Show more • Coordinated cross-functional training sessions to increase team proficiency among technicians supporting the Iranian railroad initiative; improved first-call resolution rates from baseline levels reaching up past 60%.• Influenced the configuration and deployment of network scenarios, installed cable and radio communications across offices, and improved data accessibility on the network by up to 60%.• Extended strategies to tackle challenges, creating diverse business reports and dashboards for executives, highlighting essential information, and managing up to 78% of organizational assets. Show less

Support and maintenance of hardware and network, as well as design and implementation of various network scenarios and inactive parts of the network in the railway project of theIslamic Republic of IranHardware repairs and general service and maintenance of printers and other hardware equipment, etc.

Network technician in Tessa Company (Railway Project of the Islamic Republic of Iran)