Checking Travel Documents (Passport,Visa,Residence Permits) According itinerary requirements Collecting balance dues and assist with sales and upgrades of available staterooms as well as aid in the embarkation of employees, workers, entertainers and families of crew members.Administering the ship check-in process which includes but is not limited to directing guests, using the check-in computers, and filing paperworkAnswering guest questions relating to the embarkation processResolve guest service issues if the Pier Supervisor and Pier Assistant Supervisor are unavailableCoordinate with shipboard personnel concerning availability and payment of stateroomsComplete personal property reports for damaged or lost luggageProvide the ship with an accurate manifest at sailing and send all reports to GPS at close of dayAssist with training Pier Check-in AgentsPerforms other duties as required