• 𝗠𝘂𝗹𝘁𝗶-𝗦𝗶𝘁𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Spearheaded operations across multiple branches, overseeing sales performance, revenue generation, and customer service metrics to drive business growth.• 𝗦𝗮𝗹𝗲𝘀 𝗚𝗿𝗼𝘄𝘁𝗵: Strategically doubled weekly bookings from £15K to £30K through effective sales strategies, team coaching, and performance management.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Consistently maintained a customer satisfaction (CSAT) score above 4.3 stars, improving customer loyalty and contributing to positive Google reviews.• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Led initiatives to transition a branch from red to green audit status, ensuring full compliance with retail standards and operational excellence @ 27% (YoY).• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻: Awarded the prestigious Pride Award 2X for exemplary customer service and professional development, demonstrating leadership and commitment to quality.• 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗢𝗽𝘁𝗶𝗺𝗶s𝗮𝘁𝗶𝗼𝗻: Exceeded monthly, quarterly, and annual revenue targets through effective business planning, KPI management, and process improvements.• 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗼𝗿 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 & 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Conducted in-depth market analysis to stay ahead of industry trends, streamlined inventory processes, and optimised stock levels to meet customer demand and reduce waste.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Provided exceptional product knowledge and customer service, resolving complaints effectively and escalating critical issues to senior management.• 𝗞𝗣𝗜 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Generated detailed reports on sales performance, operational compliance, and damage control, presenting actionable insights to senior leadership.

▪ Led and motivated a team of 15-20 ancillary staff and surpassed productivity targets.▪ Efficiently dispatched, identified, and received quality tyres to achieve a high customer satisfaction level.▪ Coordinated with roadside assistance companies to ensure prompt removal of vehicles for safety.▪ Collaborated in meetings with management to propose initiatives and enhance policies and procedures.▪ Managed records and utilised specialised reports to calculate warehouse ranks accurately.▪ Ensured safe storage and transportation of goods in adherence to regulatory standards.▪ Conducted performance reviews with colleagues and provided recognition and constructive feedback.▪ Contributed to a 30% reduction in warehouse wastage within three months and implemented a system to reduce tyre bursts by 40% effectively.

Nov 2019 – Mar 2020 Head of StoreDec 2018 – Aug 2019 Warehouse SupervisorJan 2018 – Nov 2018 Fuel Distribution Oct 2017 – Jan 2018 Bulk Sugar Dispatch ▪ Supervised physical receipt, inspection, and documentation of incoming/outgoing materials and equipment and created schedules to ensure project expectations were met.▪ Assigned tasks based on team members' strengths and facilitated project milestones achievement.▪ Cultivated long-term client relationships to gain a deep understanding of unique business requirements.▪ Managed risks to ensure on-time delivery and contributed to internal audit checks for adherence to best practices.▪ Handled correspondence and coordinated meetings to explore initiatives for industrial, fuel, gas, oil, and logistics.▪ Tracked budgets, deadlines, and project events and presented expenses on spreadsheets and databases.▪ Developed and monitored KPIs to assess the effectiveness of maintenance programs and identify trends.Key Achievements:▪ Reduced operational costs and monitored variances to ensure just-in-time communication with suppliers.▪ Implemented Gemba Kaizen for continual improvement in stock replenishment protocols.▪ Streamlined fuel management practices to mitigate consumption misrepresentation and malpractices.