Reporting to the Director of Registries, developed a roadmap to modernize the NB Corporate Registry, including a target architecture; conducted jurisdictional surveys and issued an industry RFI to inform this work.

Reporting to the VP Product Innovation, I assisted with the new product introduction life cycle for new features of Frontier's Managed SD-WAN, and related products. This included working with the Product teams to document feature requirements, engaging engineering to complete specifications and certification, and cross-functional project management to bring the features to operational readiness.

Reporting to the Sr. Director, Product Management, I held responsibility for realizing improvements to the product feature set and service delivery processes of Frontier’s Managed SD-WAN solution. As part of a specialized task force formed following the solution’s first release to market I helped identify and led mitigation efforts to address gaps and inefficiencies highlighted since the initial launch. Changes to operations support systems (OSS) and business support systems (BSS) were… Show more Reporting to the Sr. Director, Product Management, I held responsibility for realizing improvements to the product feature set and service delivery processes of Frontier’s Managed SD-WAN solution. As part of a specialized task force formed following the solution’s first release to market I helped identify and led mitigation efforts to address gaps and inefficiencies highlighted since the initial launch. Changes to operations support systems (OSS) and business support systems (BSS) were required, and I led a variety of engagements with cross-functional teams to implement them. A major release of new features focused on enterprise customers was successfully launched in November 2019, and I continued to focus on process improvements and road map enablement as Frontier executed against its 2020 plans.For a special assignment to the VP Technology Innovation, I also undertook the feature definition, project management, cross-functional delivery management, and successful introduction of a new Managed SD-WAN feature. Show less

Reporting to Rogers’ Senior VP Consumer IT, I assisted Rogers by assuming a contracted VP role for its Care IT department, following the departure of the incumbent and pending transition to a new, permanent hire. I provided leadership to teams responsible for all aspects of the Rogers contact centre technology stack, including• Maintenance and support by internal staff and 3rd party integration partners for their voice platforms, telephony (switching through to handsets), and infrastructure… Show more Reporting to Rogers’ Senior VP Consumer IT, I assisted Rogers by assuming a contracted VP role for its Care IT department, following the departure of the incumbent and pending transition to a new, permanent hire. I provided leadership to teams responsible for all aspects of the Rogers contact centre technology stack, including• Maintenance and support by internal staff and 3rd party integration partners for their voice platforms, telephony (switching through to handsets), and infrastructure (server and network)• Projects related to the evolution of IVR, SIP telephony, call recording, knowledge management, and other contact centre technologies• Manage development, and follow-on engagement, of the strategic roadmap for the various contact centre technologies, including the introduction of automation, cloud-based service hosting, alternate contact centre agent service delivery, and advanced call handling and routingMy internal clients were organizations responsible for all of Rogers’ internal and 3rd party contact centres, as well as operations and performance improvement. Show less

In my tenure as a Partner with EY I provided a variety of services to our clients in Canada and in the US:• Led software development initiatives, implementation, and ongoing management• Led the delivery of intelligent automation (IA) programs, particularly Robotic Process Automation (RPA)• Led the EY Centre for Advanced Analytics, including analytics-focused industry alliances• Provided project and program management services I have brought extensive experience in new… Show more In my tenure as a Partner with EY I provided a variety of services to our clients in Canada and in the US:• Led software development initiatives, implementation, and ongoing management• Led the delivery of intelligent automation (IA) programs, particularly Robotic Process Automation (RPA)• Led the EY Centre for Advanced Analytics, including analytics-focused industry alliances• Provided project and program management services I have brought extensive experience in new technology and service development, and software and enterprise architecture, to our clients. Show less

I co-founded Ambir Technology Group, a boutique IT consultancy, and helped it grow to over 60 employees with offices in Saint John and Fredericton NB, Halifax NS, and Saint John’s NL before being acquired by EY Canada. Ambir was profitable in every year it operated, and was regionally, and nationally, recognized as a Best Place to Work (2 consecutive years #1 in Atlantic Canada, and #3 nationally). I undertook many roles for Ambir's clients, including:• Led the service development, core… Show more I co-founded Ambir Technology Group, a boutique IT consultancy, and helped it grow to over 60 employees with offices in Saint John and Fredericton NB, Halifax NS, and Saint John’s NL before being acquired by EY Canada. Ambir was profitable in every year it operated, and was regionally, and nationally, recognized as a Best Place to Work (2 consecutive years #1 in Atlantic Canada, and #3 nationally). I undertook many roles for Ambir's clients, including:• Led the service development, core infrastructure, and vendor relationship management for a leading telecom's deployment of their next-generation IPTV service• Led an enterprise transformation effort to address workflow integration, data migration, and infrastructure upgrade to a leading telecom's ITIL-compliant enterprise ticketing system.• Manage projects and advise clients regarding new technology introduction, technology strategy, and intellectual property development and protection. Show less

I co-founded Kinek Technologies, which developed a software solution to enable consumer and business users of e-commerce services to direct package delivery to secure, unattended locations. I led the specification of the solution architecture and defined its security protocols, and supported business development activities. I led an initiative to partner with a Belgian payment software firm to secure certification as a provider of Verified-by-Visa and MasterCard Secure Code online registration… Show more I co-founded Kinek Technologies, which developed a software solution to enable consumer and business users of e-commerce services to direct package delivery to secure, unattended locations. I led the specification of the solution architecture and defined its security protocols, and supported business development activities. I led an initiative to partner with a Belgian payment software firm to secure certification as a provider of Verified-by-Visa and MasterCard Secure Code online registration and secure payment verification. Show less

I was part of the small team that founded 724 Solutions, which developed an Internet infrastructure solution for financial institutions that enabled them to offer personalized and secure on-line banking, brokerage, and e-commerce services across a wide range of Internet-enabled wireless and consumer electronic devices. I was both VP Architecture and VP Product Line Management. I directed the development of novel architectural approaches in security, wireless and mobile computing, and banking… Show more I was part of the small team that founded 724 Solutions, which developed an Internet infrastructure solution for financial institutions that enabled them to offer personalized and secure on-line banking, brokerage, and e-commerce services across a wide range of Internet-enabled wireless and consumer electronic devices. I was both VP Architecture and VP Product Line Management. I directed the development of novel architectural approaches in security, wireless and mobile computing, and banking technology. I provided technical and solution leadership that was key to securing 724 Solution’s investment rounds, including investor information sessions leading to Canada’s most successful IPO for its time, raising over $230M in new capital. I managed a team of 24 architects, security analysts, and advanced technology consultants. I assisted pre-sales and business development efforts critical to securing 724’s early accounts (Bank of Montreal, Bank of America, CitiBank) as well as key technical (Nokia, Ericsson) and channel (MasterCard International, IBM) partners. Show less