● Resolved an average of 30 software, hardware, and connectivity issues weekly while documenting using helpdesk ticketing system MWatch● Effectively conveyed technical concepts to non-technical individuals through clear and easily understandable explanations, ensuring their comprehensive understanding to end users● Managed user accounts, including password resets and user access control with Google Admin● Collaborated with IT and Audio-Visual teams to facilitate seamless and user-friendly transitions between the two departments

● Utilized problem solving framework and Mural to visualize and identify opportunities for improvement within business use case ● Created 4 user journeys to map out end-to-end process flow in order to understand and visualize how to best implement solution to business use case ● Assigned 3-4 tasks per week through Trello such as website layout and page design● Took initiative by resolving a gap in communication by creating a central repository as well using Discord and WebEx to boost collaboration

● Elevated problems pertaining to student misconduct to staff in a confidential and efficient manner, and followed-up with student when necessary ● Graded and critiqued students’ vocabulary homework and resolved in-class reading questions, aiding in improved student success ● Maintained proper online (Zoom) classroom etiquette to ensure a seamless lecture, such as monitoring the chat and contacting students not engaging in the class

Utilized attention to detail and decision-making skills to foster a fair and inclusive by making calls in a fast-paced, hostile environment ● Built rapport via collaboration with staff and players, leading to a more streamlined in-game experience