• Analyse business requirements and processes through document analysis, interviews, user training, and operational workflow analysis. • Directed entire salesforce process automation project. • Designed and developed salesforce UI elements for the entire org. • Implemented salesforce object schema model. • Developed and configured various Reports for different user profiles. • Maintained Managed Packages in Lightning version. •Data Migration using Data Loader.•Deployed various KPI tracking sourced from salesforce. • Created email templates and inbound emails using Visual force. • Assured data consistency by validation rules and formula fields.• Integrated CPQ into sales cloud to provide accurate pricing of different products. • Implemented Salesforce org’s security using a profile, permissions set, field level and record level tools.• Created custom Reports & Dashboards for the service centre to determine the number of calls received, made, and dropped. • Involved in Integration with Service Max to provide the Customer Support. •Salesforce integration using 3CX.•Assessing the system for Go-Live readiness, ensuring it passes minimum pass status.

• Worked closely with high-level management to reengineer existing business processes.• Collaborated with internal departments and third parties to provide progress reports.

Micro Computer is a Wholesale Distributor of computers and provides technical support •Diagnose and repair desktops, laptops and peripheral devices.•Perform installation, diagnosis and repair of all computers.•Troubleshoot computer hardware and software.•Ghost formatting computers and making system up and running

Freelancing and managing local projects by collaborating with my university Professor.•Leading projects on Graphic design like Branding, Logos and Banners using Adobe creative suit (Photoshop CS6, Dreamweaver CS6).•Freelancing in Video Editing using Adobe Premier pro, it involved Editing and Mixing Audio, Adding Video Effects, Color Correction and Grading, Adding and animating effects with After Effects.• Working with Adobe Audition, noise canceling, fixing audio •On field photography and video shooting.•Web site building for shops and events using HTML5 majority of them were built by WordPress.

Pelican Infonet Pvt.Ltd. is global System Integrator, Technology Training and Consulting and Web Development Company Based in Gujarat. They are expert to Provide End to End IT Solutions, Customized Software, Web and Network Solutions.•Designed and developed interactive distance learning portal with enhanced security and privacy using JSP and Servlets.•Designed, developed and tested several JSP pages and Java servlets; also made significant changes to the UI.•Extensively used MySQL workbench for define, create database; and implemented database connectivity to maintain it.•Used CSS style sheet and HTML for presentation layer, front-end development •Worked with Apache Tomcat Web Server for deploying the application.Environment & Technologies: Java Servlets, JSP, HTML, CSS, Eclipse Juno, Apache Tomcat v7.0, MySQL workbench 5.2ce, Adobe Dream viewer CS6.; DJMIT Technopolis (Club for youth festivals and events) Jan 2015•One of the lead developer for android app for the event which was held in university, main role was to gather system requirements.•Being senior I was managing team members, full-stack development of application.