As a Technical Support Analyst at Gatestone & Co., I leverage my data analysis skills and certification to resolve hardware and software issues with a 90% success rate. I enjoy working under pressure and ensuring customer satisfaction.My passion for turning complex data into actionable insights led me to pursue a post-graduate degree in Big Data Analytics from Conestoga College, where I gained a solid foundation in programming, database management, cloud platforms, and machine learning. I also obtained the SAS certification and the Google Data Analytics professional certification, demonstrating my proficiency in data-driven tools.Previously, I worked as a Data Research Analyst at Conestoga Research, Innovation & Entrepreneurship, where I managed data collection from multiple sources, created comprehensive Power BI reports and dashboards, and presented insights to decision-makers, resulting in the implementation of effective business strategies. I contributed to a 15% reduction in research time through optimized data analysis techniques.My goal is to use my data analytics and data science skills to drive business growth and innovation. I'm excited to apply my experience with Tableau and PowerBI to your team's data projects and identify valuable business insights. Let's connect and discuss how I can support your team's success.