Matthew Antonson Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn, Us

Bloomington, Minnesota, United States

Develops automation, processes, and tooling integrations to enable product teams to take on operational responsibility of SaaS products on our cloud platform solutionsDefines, implements, and maintains incident management and other ITSM methodologies and processesImplement operations systems improvements by assessing current situation; evaluating trends; anticipating requirements

Bloomington, Mn

• Utilize experience, knowledge base, user guides and other internal resources to resolve existing interface issues• Monitor team specific BI, ESB, BIE, and Rhapsody alerts and take appropriate actions• Administer, maintain and document approved client requested changes to interfaces to meet client needs• Contribute to the maintenance and improvement of knowledge base, including documenting go-live and troubleshooting processes• Communicate effectively with both internal and external clients• Identify issue prevention opportunities, either through direct observation or analysis• Develop relationships with Account Managers, Hosting, Implementation Project Managers, Software Instructors, Product Managers, Developers and Business Analysts• Participation in process improvements and standardizations

St. Louis Park, Mn

• Develops, designs or refactors interface software to link the Company’s Radiology Information System to customer Electronic Health Records and Electronic Medical Records systems using the latest technologies and methodologies.• Responsible for maintaining, supporting, and upgrading existing systems and interfaces.

St. Louis Park, Mn

• Provides management services for the design, implementation, and post-live validation of integration projects• Actively develops, tests and implements interfaces through the use of interface programs such as Mirth Connect or Interfaceware. • Provides support for previously developed interfaces to troubleshoot or provide an upgrade path for new releases of interfaced systems.

Lakeville, Mn

• BlackBerry Server Support• IP Phone Support• Hardware\Software Troubleshooting

St. Paul, Mn

• Providing basic technical support to managers and engineers in projects• Performed diagnostic tests and deep data recovery• Inspected the malfunctioning of peripheral devices• Windows XP/7 imaging, application installations and data migrations• Troubleshoot client issues - telephone, email, and in-person. • On/Off site computer installations• Creating, updating, and escalating help desk service tickets• Client training and application support.