Mantun Kumar Email & Phone Number

New Delhi, Dl, In

Gurgaon, India

Increased revenue by 100% for every year by over-achieving sales targets in existing accounts.To coordinate with sales team to ensure data related to customer information.Leading a Ten Sales Team members of customer relations & key accounts of car leasing business who are responsible for lead generation, business conversion, customer service & retention of existing and new clients.Worked in coordination with the different teams, strategizing to present new business opportunities with existing clients, business model, creating awareness of the leasing scenario and the benefits leading to a larger customer base.Developing the internal CRM and quotation software liaising with tech development team and launching the tools to the corporate and providing training to them on regular basisTracking all sales opportunity status with sales teamPeriodic review of the business trend of key accounts and discussion with management to increase the opportunities for business generation through marketing/engagement activitiesDevelop a thorough understanding of the market conditions, competition, value proposition, and customers business.Ensured timely recovery of payments and clearing of outstanding with reconciliations.Preparing Quotation of the product as per requirement by Client.Specially Handling Key Accounts Management (Blr/Hyd/Chennai/Mumbai/Pune). Generating order forms after confirmation of Fleet from Sales team.Maintain Monthly internal reviewing call of all Regional Sales Managers.Making monthly delivery report pan India as per sourcing Branch.Making target v/s Achievement report on monthly basis.Supporting Pan India CRM related Service issues.Referring complaints of service or product failure or error to appropriate personal for investigation.Preparing monthly sales performance report.Providing all customer information related issues to Branch and Regional sales managers.Assisted Manager to create process related reports

South Delhi, Delhi, India

To coordinate with sales team regarding to check their DSR report on daily basis.•Assists Marketing Department in the development & promotion of new and existing products.•Provide internal support for sales representatives and district managers.•Complete special projects independently for supervisor, which may involve researching information and calculating figures in creating complex reports.•Support the production and design of sales and promotional material to include: sales manual development, fact sheet development, competitive analysis, and brochure development and copy work.•To assist sales & marketing management with communication media and advertising material to effectively represent the company’s products and services to customers and prospects.•Support the sales staff through strategic problem solving and implement special sales efforts.•Maintain and develop existing and new customers through planned individual account support, and liaison with internal order processing staff.•To coordinate with warehouse regarding dispatching material.•To make stock report on weekly basis.•To coordinate with production department for new product releasing & printing of books.•Preparing monthly incentives and forecasting report.•Making report of billing & collection as per executive wise.•Responsible for Tie ups with the new distributors/Retailers all over pan India.•Assist the cycle for orders, payment follow-ups with the existing clients.•Making Target v/s Achievement report of every sales persons on monthly basis.

Delhi

To coordinate with existing customer regarding complain and resolved their issues.•To fetch out all service request number through Oracle application and distribute data for calling to respective executive as given TAT hours.•To handle escalated issues & resolved the complain on the same day.•To coordinate with service engineers, TSM, ASM pan India.•Making report of closing cases which is done by executive & service engineers•To allocate date of visiting to service engineer for resolving complain as per raised service request by our side.

Pgdm, Customer Relationship Management

B.A, Liberal Arts And Sciences, General Studies And Humanities, B

B.A

Business Strategy, Business, Management, Marketing, And Related Support Services