Manu C. Email and Phone Number
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I am a Six Sigma Green Belt certified Process Reengineering professional with over 20 years of Banking & Consulting experience in India and overseas. In my career, I have worn many hats; consultant, banker, customer service, sales, strategist, trainer, product manager, channel manager and of course process efficiency expert. I have had the opportunity to work in some highly challenging and demanding environments including a bank start-up and headed a team which managed processes for 17 countries where our bank operated. I have managed teams of over 120 people and have worked solo as a freelance consultant.My professional accomplishments include efficiency initiatives like centralization of operations, outsourcing projects, automation projects.I am proud of my ability to adapt to different roles and acquire new skills quickly.
Idfc First Bank
View- Website:
- idfcfirstbank.com
- Employees:
- 12516
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Head Of Special Projects - AnalyticsIdfc First Bank May 2022 - PresentMumbai, Maharashtra, India
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Head - Customer Experience Analytics (Measurements & Insights)Idfc First Bank Apr 2021 - Oct 2022Mumbai Metropolitan Region
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Head - Business Process Reengineering (Customer Experience)Idfc First Bank Jan 2020 - Apr 2021Mumbai Area, India
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Consulting Solution Director, Flexcube ConsultingOracle In Financial Services Jan 2015 - Jan 2020Mumbai Area, IndiaAs a Business Process Consultant, I worked with a team which helps bank align business processes with FLEXCUBE.I was responsible for the design and implementation of a Business Process Redesign methodology to complement the process alignment methodology, -
Process Reengineering ConsultantBermuda Commercial Bank Sep 2014 - Dec 2014BermudaMy work package included•Policies – defined policies to meet local & international regulations,•Procedures – created standard operating procedures for key processes. Involved mapping processes, identifying key controls, identifying and mitigating risks and weaknesses, identified waste and re-engineered processes for efficiency.
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Consultant – Process ReengineeringCibc First Caribbean International Bank Jul 2012 - Apr 2014Mumbai Area, IndiaProcess Lead – Retail Loans Business Process Management (BPM) ProjectA complex project with team members across geographies including India, Canada, USA and various Caribbean countries. The objective of the project was to automate these processes using a BPM platform and to achieve standardization, greater efficiency and better controls.The work package included:•Retail loans and business continuity procedures, •Performance measurement model, •Tracking the process performance of the implementation,•Process support to the project team and users. -
Manager - Process Mapping & ReengineeringCibc Firstcaribbean International Bank Aug 2009 - Jun 2012BarbadosManaged the Process Reengineering team in a very challenging economic environment; my team managed processes across the 17 countries in which the Bank operated.We implemented various initiatives to increase efficiency across the organization through better processes with a focus on cost control, risk management & better customer service.Key Initiatives included:•Centralization of Account Opening and Customer Information Maintenance,•Business Process Management Project for Retail Customer On-Boarding & Account Opening,•Processes for VISA Debit Card Launch Project,•SMS Banking Launch Project – core team member of the project.
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Vice President - Direct BankingKotak Mahindra Bank Limited Oct 2007 - Jul 2009Mumbai Area, IndiaLed a team which managed a large and diversified product and service offering consisting of debit cards, internet banking, ATM, doorstep banking, mobile & SMS banking, online payment cards and online payment solutions.As product and channel owners, my team was responsible for developing products, increase penetration and usage of alternate banking channels and reducing the high cost associated with managing the network.The team undertook various initiatives and were responsible for •ATM Managed Services – a cost saving project to outsource ATM management,•Responsible for the launch of new debit card variants, payment solutions, GPRS based mobile banking, etc.,•Promotions & Alliances – tie-ups with various partners to promote usage of direct channels,•Compliance – working with the legal and compliance team to meet requirements of associations like VISA and regulators like Reserve Bank of India,•Budgeting & Cost Control – for our products/services and channels. -
Dy Vice President - Direct BankingKotak Mahindra Bank Feb 2007 - Sep 2007Mumbai Area, India
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Dy Vice President - Business Analysis & ControlsKotak Mahindra Bank Mar 2006 - Jan 2007Mumbai Area, IndiaBusiness Analysis – Retail Banking P&L, target setting, measuring performance and providing strategic inputs to the retail liabilities management committee.Branch Controls – a new unit setup to identify and control AML and operational risk with close co-ordination with Compliance, Risk and Audit
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Associate Vice President - Processes & TrainingKotak Mahindra Bank Apr 2005 - Feb 2006I was a core team member of the Kotak Mahindra Bank launch team. Though my primary responsibility was to set-up the training infrastructure for the retail team and was later expanded to manage the process team; I went far beyond my area and took on responsibilities across various functions in a start-up environment.Key responsibilities & achievements from 2002 included:•Procedures – Designed & managed procedures and policies to meet business, service quality, compliance, audit, risk and operational requirements,•eLearning – implemented an eLearning solution build an infrastructure to certify staff in key banking skills and to reduce training cost,•Developed the training modules and imparted training to branch, sales and Customer Contact Centre.
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Chief Manager - TrainingKotak Mahindra Bank Nov 2002 - Mar 2005
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Branch Manager - PrabhadeviIcici Bank Jul 2002 - Oct 2002 -
Regional Sales Manager, MumbaiIcici Bank Oct 2001 - Jun 2002
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Branch Manager - Mira RoadIcici Bank Apr 2001 - Sep 2001
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Officer In Charge (Operations)Icici Bank Apr 1999 - Mar 2001Borivali Branch - April 1999 to December 1999Mira Road Branch - January 2000 to March 2001
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Assistant Manager - Information TechnologyIcici Bank Dec 1997 - Mar 1999ATM Network ManagementCard ManagementVB Programming
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Management Trainee - PanjimIcici Bank Jun 1997 - Dec 1997On the Job Training
Manu C. Skills
Manu C. Education Details
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Personnel Management -
Business Analytics -
Ramnarain Ruia CollegePhysics
Frequently Asked Questions about Manu C.
What company does Manu C. work for?
Manu C. works for Idfc First Bank
What is Manu C.'s role at the current company?
Manu C.'s current role is Analytics | Transformation | Customer Experience | IDFC FIRST Bank | BITS | NMIMS.
What is Manu C.'s email address?
Manu C.'s email address is ma****@****cle.com
What schools did Manu C. attend?
Manu C. attended Svkm's Narsee Monjee Institute Of Management Studies (Nmims), Birla Institute Of Technology And Science, Pilani, Insead, Ramnarain Ruia College.
What are some of Manu C.'s interests?
Manu C. has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Manu C. known for?
Manu C. has skills like Fx Options, Derivatives, Financial Markets, Capital Markets, Investment Banking, Structured Products, Fixed Income, Risk Management, Trading, Structured Finance, Equities, Hedge Funds.
Who are Manu C.'s colleagues?
Manu C.'s colleagues are Hiren Sawant, Munna Shaik, Rupam Dhar, Deepika Murugan, Phanindra Dev Nadakuditi, Pramod Adangale, Nilanjan Saha.
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