I bring extensive experience with the Salesforce Platform, supported by a strong background in digital marketing. Over the past six years in information technology, I have gained proficiency in all phases of the SDLC—Analysis, Design, Development, Administration, Implementation, and Support—within the Salesforce CRM ecosystem. My expertise includes training leaders and employees on Salesforce dashboards, customization options, and analytics, and creating customer relations reports for business leaders. I have hands-on experience with Salesforce Classic and Lightning applications, including Sales Cloud, Service Cloud, Commerce Cloud, and Marketing Cloud. In particular, my experience with Salesforce Marketing Cloud has been integral in developing and executing digital marketing strategies. I have also assisted non-profit organizations in enhancing their marketing efforts to generate leads organically and through advertising, offering end-to-end CRM solutions.