With a diverse 17-year career in the IT industry in the contact center domain, I bring a wealth of experience in adaptability and a strong sense of accountability to any role. My professional journey has taken me through four distinct organizational environments: a Business Process Outsourcing company, an IT Services firm, a Product company, and an NGO. This varied background helped me understand various stakeholder communications, as well provided me with valuable international experience and cross-cultural competency.My career path demonstrates my adaptability and accountability as I embraced roles • As technical consultant in solution design and execution, collaborating and coordinating with multiple vendors• As quality assurance engineer conducting validations during transition from implementation to support• As business analyst working closely with customer and development team on product upgrades and business call flow design • As product owner during the complete lifecycle of application development• As implementation engineer in product implementation, configuration, administration, and support• As developer for IVR applications and enhancements• As integration engineer in the areas of computer telephony integration, CRM integration, multimedia contact handling and speech recognition technologyI'm excited about the prospect of bringing these skills to a new role, while also finding a mentor who can help me further develop my capabilities and to achieve accountability effortlessly in my work. While I continue growing professionally, Team Contribution, offering mentorship and emerging as a benevolent leader is my aspiration and passion.Serving the customer to the at most satisfaction with sustained growth and relationship, being a good will ambassador of the firm I am representing is my service motto. Being a football fitness enthusiast and mind body lover ; I believe in team work and shared responsibilities and ownership commitments to successfully pedal a balanced wheel of life game.