- Provide Strategic and operational solutions and transformation offerings to our clients that reflect domain rich thought leadership- Engage with and support Genpact product development organization in ensuring domain proficiency in technology offerings - Partner with Various team to ensure latest trends in P2P domain is embedded into Genpact solutions and digital and technological offerings-Develop and implement focused project on e-invoicing, working capital improvement initiative, etc..- Collaborate with the GPO to design, implement, and monitor global PTP processes and their system enablement.- Drive continuous improvement through detailed process design, job design, and work instructions.- Develop current and future state Value Stream Maps for the e2e PTP process.- Analyze change impact during PTP implementations and build business readiness.- Track implementation progress and work with delivery teams to ensure successful anchoring.- Design and execute impactful change management strategies for process adoption.- Gather data on current PTP operations, identify pain points, and recommend solutions.- Standardize and optimize global PTP performance to align with industry best practices.- Design and monitor key performance indicators (KPIs) across the process.- Ensure the PTP process works effectively with linked processes.- Lead and govern the global PTP community, fostering continuous improvement.- Partner with key stakeholders on process design, policies, KPIs, data standards, and role definitions.- Provide guidance and deep-dive expertise to sub-process owners.- Support continuous improvement initiatives within the PTP area.- Maintain process integrity and documentation, aligning with global standards.

• Performing strategic review of metrics and Support for delivering continuous improvement • Drive innovation to achieve the business case• Formulate, organize and monitor inter-connected projects• Decide on suitable strategies and objectives• Coordinate cross-project activities• Lead and evaluate project managers and other staff• Develop and control deadlines, budgets and activities• Apply change, risk and resource management• Assume responsibility for the program’s people and vendors• Assess program performance and aim to maximize ROI• Resolve projects’ higher scope issues• Prepare reports for program directors

• Monitor the transition between third party (ECI) to third party • Performing strategic review of metrics and Support for delivering continuous improvement • Drive innovation to achieve the business case• Leverage NGSCs, create a Hub and Spoke model - partner with ECI to drive innovation• Standardize processes and implement policies globally• End-to-end service management (Procurement and FRA) to govern the delivery of P2P services• Operational execution of Supplier On-boarding, Transactional Procurement, Accounts Payable and customer query management• Global programs and systems implementation • Liaising with various audits including systems & control audit

• Managing Procure to Pay (P2P) Invoice processing, Vendor data management and Customer Response Teams• PO Management, Creation to Closure • Query Management Reporting for Purchasing and Invoicing• Uploading Invoices and payment released to Supplier• Accounts Payable and Invoicing Exceptions• Process re-engineering and standardization • Ensuring continuous interaction with the customer to improve service levels• Redefining KPIs and streamlining processes• Partnering with Internal IT on technology implementations like SAP S4 HANA• Showcasing process transformation ideas to the Internal leadership forum - KPI’s Improvement- C-Sat Improvement- Invoice Cycle Time Optimization- Infographics Dashboards- Process Improvements• Run several cash flow initiatives which had direct impact on P/L• Active participation and decision making on team member yearly appraisal• Active participation at the Service Review Board – Dashboard/Metric discussion with Customer

• Managing Account payables (AP), Account Receivables (AR), General Accounting, Vendor Masters Maintenance, Payment Administration and Travel and Entertainment (T&E) processes team for both Corporate and Client accounts• Customer Delivery Manager for the offshore processes operating out of the India Delivery center• Ensuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT)• Managing team of 50 members team spanning 2 different centers, ensuring SLA deliverable are met daily, weekly and month on month basis• Administering all the project related functions accurately and effectively• Ensuring that all financial controls for the project are met and adhered to at all times• Responsible for improving the company’s cash flow and reducing its arrears by keeping accurate records and ensuring payments are received on time.• Developing in-depth knowledge base among the team members relating to product and technique and process• Ensuring achievement of production and quality targets • Identify training needs and conducting them, where applicable• Providing solutions to the technical queries of the team and mentoring and grooming next leader in the team• Manage and resolve issues/concerns/conflicts in a professional way – escalate to the supervisor when applicable• Generating reports defined for the team• Review and assess Business Requirements and Determine Scope of Project• Ensure Process Excellence • Drive and implement Process Automation

• Accountable for Team’s Production and Quality.• Experienced on using Metavance and mainfarmes software. (Softwares used to handle end to end medical billing process)• Handling internal process audits and the quality issues • Presenting overall work status to the management and clients on weekly basis.• Process changes and updates were updated to the team on regular.• Presenting team performance to Senior Management on monthly/Quarterly basis.• Identify and organize training programs/refreshers and performance oriented programs• Worked as Executive Process Trainer (US Healthcare)• Handle process updates and error share• Train and mentor new recruits and associates on U.S healthcare process• Conduct refresher training to existing senior associates on U.S healthcare process• Handle both internal, external audit on claims and error counseling internally• Generate and update various reports that help the management and the team members analyze and evaluate the team’s performance• Weekly review meetings with the quality team to discuss on the steps to enhance quality• Periodical counseling with the new hires to ensure the comfort level at workplace