Vocational Education Expert☑ Apprenticeships☑ Policy ☑Maori & Pacific ☑Quality Assurance ☑Competency Frameworks ☑ Workforce Capability Planning☑ eLearning☑

Assisting Skills in meeting or exceeding its Tertiary Education Commission (TEC) performance commitments■ Provide the Head of Finance with Government Funding progress reports, to enable the business to track key financial performance■ Alert the business to adverse trends in performance and recommend corrective action■ Prepare forecasts for TEC performance measures to feed into Skills Investment Plan, budgets, forecasts, and management and Board reports■ Ensure that Skills Reporting Tools are accurately managed, and reconciled to the TEC Industry Training Register Ensuring that internal customers within Skills have the information to manage, and an understanding of, TEC operational rules■ Manage / recommend improvements to monitoring / internal reporting of TEC measures (including dashboards)■ Advise and educate the Senior Management Team, the Board, and Skills staff in general on current and future TEC requirements, their impact on the business, and how best to manage them■ Liaise with TEC regarding rule development and amendmentEnsuring that opportunities to enhance Skills performance against TEC operational rules are taken while any risks are managed.■ Consider opportunities for the maximisation of performance against TEC targets, while managing any risks■ Consult on internal systems development as and when required

The Service Design and Support Manager is a senior management role leading the service design function (business analysis) and the resource development function for Training Services at ETITO. The Service Design and Support Manager is a member of the Training Services Management Team, and provides key support for the National Manager Training Services to manage his/her accountabilities on behalf of the Chief Executive. Service Design enables the design and development of nationally consistent services, and delivery approaches to meet specific industry and local needs. This is achieved by designing and developing surveillance processes, ensuring that operational data collected is fit for purpose, and utilising operational data and other information to identify potential delivery and implementation impacts to inform service delivery decisions. Aligned with service design, the support functions develop resource for delivery, using the feedback from field activity and industry engagements to ensure that assessment, training support material and literacy and numeracy services and supports are well suited for delivery needs.