Manu Ravikumar Email & Phone Number

Rosanna, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Designed and deployed 10+ scalable web environments on AWS, leveraging EC2, ELB, RDS, and S3, which improved system uptime by 20%.
• Designed and implemented CI/CD pipelines using Bitbucket and Jenkins, reducing deployment times by 35%.
• Prevented data loss with regular backups and sound disaster recovery processes.
• Developed and maintained detailed system documentation, reducing onboarding time for IT staff by 30%.
• Managed and secured over 200 AWS IAM accounts and enforced MFA compliance, increasing access security by 40%.
• Administered user accounts for 200+ employees across G-Suite and Office 365, ensuring seamless access and productivity.

Melbourne, Victoria, Australia

• Design and implement Office 365 across Openpay.
• Create and manage SSO on Azure Active directory.
• Troubleshoot issues within Office 365 from initial setup, email tracing, to identifying malicious emails,and email delivery issues.
• Perform daily automated check on all our application servers.
• Installation, configuration and management of Active Directory Domain Services, MFA and VPNtechnologies
• Manage access to cloud based applications.

Melbourne, Victoria, Australia

• Managed all IT and communication installation projects. Gathered requirements, participated in sourcing and procurement, tracked project progress, and monitored work order status to ensure timely response to customer.
• Implemented office 365 and migrated data from G-suite to office 365.
• Utilized Microsoft Windows Server 2016 and Azure Active directory to create and manage over 400 user accounts.
• Azure Active Directory Administration, Maintain Users, Computer Groups and Security Groups
• Upgraded servers (Windows, Active directory) and implemented new technologies to improve gaining efficiencies in IT system repair, equipment maintenance and technical support.
• Installed, configured, and maintained over 200 workstations and computers.

Melbourne, Victoria, Australia

• Provide Technical help for ATO clients.
• Troubleshoot Auskey software issues over the phone using salesforce and pure cloud.
• Create application documentation, best practice guides and general user documentation in salesforce.
• Installed software, modified, and repaired hardware and resolved technical issues.
• Guide and support clients over the phone to resolve technical issues.
• Provide email support to clients.

Melbourne, Australia

• Managed projects with technological solutions to drive process improvement & delivery.
• Conduct critical path analysis and track milestones to ensure key deliverables are produced on time.
• Maintaining software and hardware of the computers and multiple laptops and verifying the constant updates pushed through the servers.
• Manage project documentation, collect status to update schedules, and maintain issue and risk logs.
• Procure and setup new laptops for all real estate agents in the company.
• Perform employee onboarding IT functions for new employees including setting up, distributing computer, and other equipment.

Bengaluru Area, India

Bengaluru Area, India

• Maintained existing web sites and applications enhancing functionality to meet business and security requirements.
• Mapping suitable analytics solutions, ensuring that all required performance data can be reliably tracked and reported, ensuring an integrated approach with other service team.
• Tested and developed innovative tracking and analytics methodologies

Master'S Degree, Information Technology

Bachelor'S In Computer Application, Computer Programming, Specific Applications

Professional Year, Work Ethics

Master'S Degree, Information Technology