Manu Ravikumar Email & Phone Number

Rosanna, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

•Designed and deployed 10+ scalable web environments on AWS, leveraging EC2, ELB, RDS, and S3, which improved system uptime by 20%.•Designed and implemented CI/CD pipelines using Bitbucket and Jenkins, reducing deployment times by 35%.•Prevented data loss with regular backups and sound disaster recovery processes.•Developed and maintained detailed system documentation, reducing onboarding time for IT staff by 30%.•Managed and secured over 200 AWS IAM accounts and enforced MFA compliance, increasing access security by 40%.•Administered user accounts for 200+ employees across G-Suite and Office 365, ensuring seamless access and productivity.•Collaborated with Cloud Operations to improve service performance and resilience, achieving a 25% reduction in downtime.•Implemented CloudWatch monitors, alarms, and notifications for 50+ EC2 instances, decreasing incident response time by 35%.•Installed and configured software and hardware for 200+ users across the Global Marketplace and GrabOne, achieving a 98% user satisfaction rate.•Enhanced security by deploying robust access controls, firewalls, and backup systems, leading to a 50% reduction in security incidents.•Managing and monitoring all installed systems and infrastructure

Melbourne, Victoria, Australia

•Design and implement Office 365 across Openpay.•Create and manage SSO on Azure Active directory.•Troubleshoot issues within Office 365 from initial setup, email tracing, to identifying malicious emails,and email delivery issues.•Perform daily automated check on all our application servers.•Installation, configuration and management of Active Directory Domain Services, MFA and VPNtechnologies•Manage access to cloud based applications.•Written PowerShell scripts to automate company workflow•Azure Active directory Administration.•Azure DevOps Administration•Manage Microsoft Active Directory and Exchange email services while following strict rules andguidelines for onboarding and offboarding employees.•Manage and maintain Windows Server 2016 hosted on AWS.

Melbourne, Victoria, Australia

• Managed all IT and communication installation projects. Gathered requirements, participated in sourcing and procurement, tracked project progress, and monitored work order status to ensure timely response to customer needs.• Implemented office 365 and migrated data from G-suite to office 365.• Utilized Microsoft Windows Server 2016 and Azure Active directory to create and manage over 400 user accounts. • Azure Active Directory Administration, Maintain Users, Computer Groups and Security Groups• Upgraded servers (Windows, Active directory) and implemented new technologies to improve gaining efficiencies in IT system repair, equipment maintenance and technical support. • Installed, configured, and maintained over 200 workstations and computers.• Maintain accurate inventory of all hardware and software resources and parts.• Maintain excellent communication with all end-users and other members of the technology department.• Install and support user applications such as Mail and web gateways, user applications.

Melbourne, Victoria, Australia

• Provide Technical help for ATO clients.• Troubleshoot Auskey software issues over the phone using salesforce and pure cloud.• Create application documentation, best practice guides and general user documentation in salesforce. • Installed software, modified, and repaired hardware and resolved technical issues. • Guide and support clients over the phone to resolve technical issues.• Provide email support to clients.• Reply to client’s emails with suitable troubleshooting steps using salesforce.• Provide technical help to clients through Webchats using salesforce.• Increased customer satisfaction by resolving software issues.

Melbourne, Australia

• Managed projects with technological solutions to drive process improvement & delivery.• Conduct critical path analysis and track milestones to ensure key deliverables are produced on time.• Maintaining software and hardware of the computers and multiple laptops and verifying the constant updates pushed through the servers.• Manage project documentation, collect status to update schedules, and maintain issue and risk logs.• Procure and setup new laptops for all real estate agents in the company.• Perform employee onboarding IT functions for new employees including setting up, distributing computer, and other equipment.

Bengaluru Area, India

Bengaluru Area, India

• Maintained existing web sites and applications enhancing functionality to meet business and security requirements.• Mapping suitable analytics solutions, ensuring that all required performance data can be reliably tracked and reported, ensuring an integrated approach with other service team.• Tested and developed innovative tracking and analytics methodologies

Master'S Degree, Information Technology

Bachelor'S In Computer Application, Computer Programming, Specific Applications

Professional Year, Work Ethics

Master'S Degree, Information Technology