Demonstrate high level of competency in Patient Care identifying and prioritizing potential drug therapy problems and develop a therapeutic plan and monitored progress.Gather patient information to identify and use appropriate sources of information; actively listen and interpret the information provided as well as assess the relevance of the information.Develop collaborative relationships with health care professionals and patients.Demonstrate an understanding of the Canadian health care system and the role of the pharmacistEnsure all prescriptions are filled accurately, efficiently and safely along with performing patient focused services Compound various products following guidelinesUnderstand Management principles pertaining to pharmacy practiceInterpret and apply the drug utilization, reimbursement policies of health care facilities, agencies and third party payment plansAdminister, support and represent the core corporate values of Respect for the Individual, Service to our Customer and Striving for Excellence.Supervise, manage, and direct workflow to ensure quality customer service in the Pharmacy. Maintain Patient confidentiality and follow all practices consistent with the Privacy Act.Provide information and advice regarding administration, usage, drug interactions, side effects, dosage, training people to use devices and proper medication storage.Maintain a high level of Customer service and Patient care in the Pharmacy.OTC counseling, work closely with OTC Manager to increase OTC sales.Supervise ongoing follow-up and collection of third party receivables.

Identification and prioritization of potential drug therapy problems and development of a therapeutic plan and monitoring progress.Gather patient information to identify and use appropriate sources of information; actively listen and interpret the information provided as well as assess the relevance of the information.Develop collaborative relationships with health care professionals.Have a good understanding of the Canadian health care system and the role of the pharmacistIdentified appropriate sources of relevant information, using evidence-based approachDesigned, implement and evaluate an education plan for individuals and groupsPerform Patient Focused Services Compounding various products following guidelinesUnderstand Management principles pertaining to pharmacy practiceInterpretation and application of drug utilization, reimbursement policies of health care facilities, agencies and third party payment plans

Provide strategic value to customers including leveraging trends in customer industries to shape solutions. Develop and maintain senior level relationships within tier one Canadian companies. Responsible for building and maintaining mutually beneficial business relationships with decision makers and end users at current and prospective customers and internal stakeholders. Responsible for handling strategic and large corporate accounts maintaining a high level of Integrity, Quality and Customer Service within each account and look for cross selling opportunities.Customized value proposition to each customer by synthesizing a customer’s business processes and map them to solutions offered thereby maximizing their payment portfolios. Develop and expand the base by offering service into existing accounts and negotiating contractual arrangements with current and new accounts. Expert qualifications in increasing market penetration and capitalizing on opportunities by converting research data into effective sales strategies.Development of annual account/business plans in order to exceed sales. Attainment of account development objectives as well as short-term revenue targets. Completing sales forecasts and other activity feedback in a timely fashion. Ensuring a superior level of customer satisfaction is achieved to assist in customer retention and market expansion. Use consultative problem solving to build customer value by creating new solutions, customized products and services and paradigm changes. Maintaining a high level of Integrity, Quality and Customer Service within each account.

Developed Performance criteria’s, metrics and indicators to generate business intelligence data and align business processes to meet and exceed target goals. Supported educational agendas by recruiting, developing and briefing specialist program. Responsible for on job Coaching, identifying Areas of improvement and working on their in-Clinic effectiveness and soft selling skills. Helped representatives to overcome in clinic objections, change perception and behaviors. Business analysis by analyzing target doctors and pharmacies, ORG report and C-MARG data and Sales report to allocate time and resources to appropriate key selling initiatives. Responsible for Sales and Marketing of New Products and existing range to meet sales goals and increase performance. Managed, planned and mentored a team of Representatives while promoting ongoing collaborations between colleagues. Developed relations with Key Opinion and channel leaders, built partnerships with stakeholders to increase revenues.