Building message pipeline using Golang, Kafka & K8s.

• Developed and deployed full stack bots using the Kore.ai platform, MERN stack & Redis on IVR, WA and Web channels for Retail Liabilities, Retail Assets and Credit Card LOBs.• Utilized S.E. tools like Jira, BitBucket, ELK & Kubernetes. Got certified in Kore AI.• Implemented API Wrapper service and integrated it with Jaeger, helper services like encryption, mem- ory caching for distributed systems and Async API calling to address shortcomings of the bot platform.• Made GUI utilities to download chat transcripts and auto test bot.• Led Voice - ASR improvement engagement with Quantiphi and Google team which helped us reduceASR issues by around 18-20%.• Refactored the entire code base and optimised memory management (distributed system) after handoverwhich reduced our memory consumption by over 60%.• Achieved the ACE Award for Outstanding Performance amongst the Management Trainee batch of 2022.

Trained in MERN Stack and Kore AIDeveloped and deployed bots on IVR

Mentored first and second year students to transform them into a professional by making them aware about social, ethical, technical and professional practices executed under the purview of academics.

• Managed a team of 10 which developed Fullstack AI based table/room reservation system.• Developed responsive website with JS and PHP.• Developed an API in Flask for the AI module to smartly allocate bookings and other resources based on many factors.• Made an user-friendly responsive website for the client and used Microsoft SQL Server for the database.