Manu Mathew Abraham Email & Phone Number

Kochi, Kerala, India

UST - Network Infrastructure Services• Enhanced network performance by implementing effective infrastructure improvements.• Configured routers and switches resulted in improved network efficiency.• Installed wireless network (MIST AP) that enhanced mobile device connectivity across premises.• Provided smooth communication by configuring LAN technology and wireless access points.• Secured network systems by establishing and enforcing access control policies.• Configured routers, switches, firewall to deploy and support LAN, WAN and wireless networks.• Troubleshoot network issues and provided rapid solutions to limit downtime.• Configured network according to set specifications.• Performed Major Migration activities like- Firewall migration, Core Switch migration, Wireless technology migration (Juniper MIST AI).• Revamp of Network Rooms and Hardware Upgrades.• Draw and maintain Network Architecture diagrams.Devices: Juniper -MIST AP, Juniper EX9204, EX4400, EX4550, EX4300, EX3400, Juniper MX5T, Juniper SRX 345, Cisco WS-C6509-E, WS-C6506-E, FortiGate 201F, Zscaler cloud security, DHCP server.Tools: CyberArk, Service Now, Putty, Tenable, Zscaler, Solar winds, QRadar.

Trivandrum, Kerala, India

Integrated Service Delivery - Connectivity Technical Delivery• As an ISP, Providing Network and network infrastructure related supports for educational institutions/Trusts and Business offices in United Kingdom.• Configuring Routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.• Troubleshoot network issues and provide rapid solutions to limited downtime to maintain SLA.• Reconfigured networks for enhanced performance.• Secured network systems by establishing and enforcing access control policies.• Expertise in installing, configuring and troubleshooting of Cisco and Juniper routers.• Have good knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols.• Configuring and administering DHCP, DNS Management and IPAM (DDI).• Overseeing resource records in domain covering A, CNAME, TXT records and alias of DNS and URLs• DNS Zone transfers.• Delivered outstanding helpdesk service and support to customers.• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.Devices- FortiGate, Juniper, Cisco, Ekinops, Huawei. Tools- SafetyNet, DDI,

Trivandrum, Kerala, India

GNOC• Strong operational expertise and extensive experience in Network Operation Center (NOC) operations.• Monitoring, Maintaining & Troubleshooting PAN India level Reserve Bank of India & Muthoot Fincorp Networks (MPLS links & devices in DC-DR, HO & Branches).• Firmware upgradation, configuration, taking backup, restoration and Configuration changes of Fortinet FG40c firewalls & Cisco routers & Switches.• Monitoring and troubleshooting in case of issues with the L2 path from provider edge (PE) to the customer edge (CE) through a series of switches connected through fiber or wireless.• Configuration changes and migrating traffic as per customer requirements by changing ISPs.• Coordinate with Customer & Telecommunication Service Providers to resolve escalated circuit problems to resolution. • Trouble Ticket Raising, Updating, Follow-ups and resolving.• Configuration changes as per client requests (FW Policies, IPsec Creation, Interface changes.).• L1 level Server room Down time activities (LLB Fallback test & HQIP test).• New branch rollouts, Fallback tests & Perform link addition and configure VPN profile.• Ensure that the customer is kept informed of the progress of incidents/service requests and the internal systems are kept updated regularly.• Regularly participates in the Shift Handover process with previous and incoming shift teams to help sync and transfer any ongoing issues or outages.• Experience working in an ITIL environment and adhering to strict SLA’s and KPI.Devices: Cisco ASR and ISR Routers, Huawei & Cisco Switches, Sify SMAC AP and SU, Cisco Router 3925, Cisco Switch 2960, Cisco 4948, Cisco 1921, Cisco 3750, Radware Link Proof 1008, Link Proof 108, Fortinet FG1000C & FG100F, Fortinet FMG3000C, FAZ1000D, FG40CTools: ServiceNow, Putty, Sify Ioni Fusion & Aakaash, Beamon, Sify Ioni, ServiceNow, CRM, Putty, AnyDesk, MS Office, Microsoft Remote Assistance, Team Viewer, Ammyy Admin.

Kochi, Kerala, India

• Duties including Layer 1 and LAN (Cabling & Installation)• Basic Configuration of Cisco Routers and Switches• Internship training of Network Security (CCNA Security)

Malappuram, Kerala, India

• Assisted in network configuration tasks for improved connectivity and speed.• Ensured efficient troubleshooting with comprehensive system knowledge.• Resolve technical issues swiftly to prevent operational delays.• Troubleshooting and maintenance of laptops, desktops, local server and other networking devices.• Maintain LAN, Network printer and Computers also conduct lab tests on tablet pcs.

Ernakulam, Kerala, India

• Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions and hardware issues.• Identify and repair hardware and software related issues.• AMC servicing.

Bachelor Of Science - Bs, Electronics

Ccna Ccnp, Network And System Administration/Administrator

Ccna Security