I am a highly effective, resilient and enthusiastic Senior Business Development & Account Manager with a robust industry track record based on more than 35 years of work history in the B2B Sales, Account Management, Strategy Formulation and Business Management sector. I command outstanding hands-on and supervisory skills and the business acumen to accurately and timely determine best courses of action in ensuring cost-effective processes and project completion strategies. I exhibit outstanding financial management and stakeholder management skills and an exceptional ability to lead teams in driving the success of operations. Delivering top-level service is my specialty and I thrive in a diverse and fast-paced environment. My experience and training, together with my passion for building a culture of innovation and quality, have all served to help make me a highly effective leader and strategist. I am able to develop and effectively implement policies and procedures and accurately identify areas for improvement. In an environment with constantly changing demands, I stand among business leaders who drive the progress of continuous improvement by utilising excellent analytical skills and effective organisational management. I am highly adept in delivering quality improvements and process optimisations to accelerate overall business success. I am a strategic thinker who thrives on being an integral part of planning and direction setting to improve processes; drive performance and growth, achieve positive results and ensure continued success. I am capable of managing manifold programs and projects while maintaining the highest standards of quality and service in every undertaking. I have a talent for reputation management and stakeholder relations, with proven ability to embed a culture of continuous improvement.I am articulate, pragmatic, commercially minded, analytical and solutions-focused, with exceptional drive and enthusiasm. I am highly recognised for delivering pragmatic, efficient and effective solutions to specific problem areas. My years of experience in collaborating with stakeholders at every level have improved my natural interpersonal and leadership skills, further enabling me to successfully empower and reinvigorate teams in achieving organisational objectives and effectively generating and implementing ideas for continuous improvement.