• Technical and disciplinary management of up to 10 employees• Absence and work schedule management• Support and organization of day-to-day business activities• Close cooperation with the risk department in order to contain payment risks• Compliance with processes in pre-collection• Ensuring the legal collection process in Switzerland and abroad• Optimization of workflows and system support• Training and coaching

> Team Lead Manager, B2C Mail Collection• Technical and disciplinary management of up to 16 employees• Written case processing in various back office tasks• Absence and work schedule management• Support and organization of day-to-day business activities• Training and coaching• Leadership and collaboration in various projects• Recruitment of new employees• Optimization of workflows and system support• Complaint management• Assistance and set-up of new call center and back office in Lausanne

>Team Lead Manager, B2C Call Center• Technical and disciplinary management of up to 20 employees• Absence and shift planning management• Training and coaching management and collaboration in various projects• Recruitment of new employees• Optimization of workflows and system support• Responsible for the entire daily business• Complaint management

• Promoting and developing a strong sales culture.• Acquiring new customers, maintaining existing business relationships• Conducting customer analysis• Complaint management• Telephone and direct customer contact in DE, FR and EN• Active sale of textiles• Optimization of workflows and system support• Creation of training documents

• Direct management responsibility over 4 employees• Security officer of the branch at Seebach• Planning and organization of staff and resource planning• Growth and risk management along the bank strategy• Promotion and development of a strong sales culture through targeted market and customer advice• Training and coaching of employees• Practical training of apprentices