Aman Sidhu Email & Phone Number

Greater Toronto Area, Canada

Work in an Enterprise Infrastructure environmentProvision virtual servers in Azure using Terraform and ADOInstall of VMWare ESXi Servers, vSphere client, vCenter Appliance servers and VCSA's.Deploy virtual servers from templates, cloning procedures or from fresh OS Install.Virtualized physical server into a virtual server.Use VMware vMotion to migrate VM’s across different hosts to eliminate application downtime and in order to maintain high availability and… Show more Work in an Enterprise Infrastructure environmentProvision virtual servers in Azure using Terraform and ADOInstall of VMWare ESXi Servers, vSphere client, vCenter Appliance servers and VCSA's.Deploy virtual servers from templates, cloning procedures or from fresh OS Install.Virtualized physical server into a virtual server.Use VMware vMotion to migrate VM’s across different hosts to eliminate application downtime and in order to maintain high availability and uptime.Virtualize physical servers using VMWare vCenter Converter and PlateSpin Migrate tool.Perform and monitor health checks for VM’s and ESXi hosts using monitoring tools.Check Backups to make sure they run fine and backup storage are not running out of disk space by running de-duplication jobs scripts.Configure and maintain High Availability for Clustered servers.Design, maintain, and work on creating, building Disaster Recovery solutions for our clients.Maintaining systems security and adequate controls, resolving issues, and providing Tier 2/Tier 3 supports on escalated issues from other teams in the company.Review network, applications, and database changes for new and existing features and services.Collaborate with other teams and contribute to maintaining existing VMWare vCloud infrastructure.Work with various disciplines to provide technical insight into new initiatives.Enforce corporate, Windows, Active Directory, and LAN security policies.Took lead and configured and Installed Microsoft LAPS on ServersEmail and O365 roleCreate and manage shared Mailboxes, Distribution groups, Conference/Meeting rooms or Resource mailboxes.Migrate user mailboxes from OnPrem Exchange to O365.Manage shared mailbox or user archive size.Setup and manage Exchange mail flow rules.Monitor Exchange Backup health and fix broken backups as when required.Troubleshoot email delivery or delayed delivery or receipt of email problems in Mimecast.Message tracking in Mimecast.Setup and fix MFA for users. Show less

Brampton, On

Management and administration of over 30 server system devices across multiple locations of the companyResponse to second level requests for assistance when required from users and if required escalates issues to the Systems Programmer/Analyst for application support to ensure user issues are resolved in a timely manner.Maintain and update the server and database backups for the company.Responsible for overseeing the installation and configuration of existing computer… Show more Management and administration of over 30 server system devices across multiple locations of the companyResponse to second level requests for assistance when required from users and if required escalates issues to the Systems Programmer/Analyst for application support to ensure user issues are resolved in a timely manner.Maintain and update the server and database backups for the company.Responsible for overseeing the installation and configuration of existing computer operating systems and PC’s about 250 users at different sitesMaintain the security systems for the local and remote networks which includes oversight of the internet, intranets sites and e-mail systems.Optimize and maintain the system by ensuring the hardware and software is current and make recommendations for additions.Responsible for maintaining site phone system, voice mail system, Fax system and peripheral equipment’s.Maintain logs of all hardware and software related problems and resolutions.Maintain the confidentiality of all information on the networks, servers, intranets, and e-mail systems by adhering to the company’s confidentiality agreement and privacy policy.Upgrade and maintain the application servers. Show less

Toronto, On

Work under extremely tight deadlines with various clients on daily basis and help them to resolve their Server/Desktop and Printer related issues.Provide onsite and offsite support in Hosted environments and client SharePoint and CRM applications.Monitor the SCOM alerts on the Domain Controllers, Global Catalog, DNS, DHCP Servers, File and Print servers and proactively work on the troubleshooting and providing resolution to the issues.Provide troubleshooting and support… Show more Work under extremely tight deadlines with various clients on daily basis and help them to resolve their Server/Desktop and Printer related issues.Provide onsite and offsite support in Hosted environments and client SharePoint and CRM applications.Monitor the SCOM alerts on the Domain Controllers, Global Catalog, DNS, DHCP Servers, File and Print servers and proactively work on the troubleshooting and providing resolution to the issues.Provide troubleshooting and support to users on the Microsoft Exchange Platform, to include Web or application email issues.Create, modify and assign group policies and rights management in Active Directory and provide support accessing network drives and other passwords and login issues.Research, recommend and implement network enhancements that improve system reliability, security and performance.Update the client servers on monthly basis with server updates and restart them to ensure there are no update residual issues left on servers and for the client applications running on the servers.Make sure WSUS services are working for the clients and clients are getting proper updates.Serve as the front-line primary and secondary point of contact for users to report technology related issues and incidents.Check and update the anti-virus and anti-malware products on Servers and ensure that the company desktops/laptops have their latest updates installed for these products.Support users in the operation of mobile devices to include Blackberry, Android and Apple devices.Update or renew the server certificates including the webmail certificate using the internal or external certification authority.Provided additional support for the client proprietary systems such as Accpac accounting software, Speech Dictate, Crystal Reports, GoldMine, CRM software packages.Assist clients with Fax management software’s for delivering and receiving company faxes.Deliver technical support during afterhours via phone and emails. Show less

Mississauga, On

Administer Exchange servers to ensure high level of reliability and stability along integrated system.Conducting security threat and risk assessment of IT systems, applications and hardware systems.Monitoring, maintenance and administration mailbox issues on the Exchange Servers. Participate in the review of all IT changes as it pertains to Security and Enterprise Applications.Solve operations related hardware and software issues, the… Show more Administer Exchange servers to ensure high level of reliability and stability along integrated system.Conducting security threat and risk assessment of IT systems, applications and hardware systems.Monitoring, maintenance and administration mailbox issues on the Exchange Servers. Participate in the review of all IT changes as it pertains to Security and Enterprise Applications.Solve operations related hardware and software issues, the recording of these issues using the HP Open View call tracking application, and insuring that these issues are eliminated as per the Service Level Agreement. Developed reputation for commitment to continuous improvement in areas of project management and technical support.Initiation of projects to replace or upgrade non-current hardware, operating system, or applications within the standards provided by the Server and Application Engineering and Operations teams. Show less

Toronto, Canada Area

Supported large enterprise Exchange environments with more then 100+ Servers, and more then 5000+ users.Recommended and configured Exchange Server 2000/2003/2007 in Front End/ Back End and Clustered environments.Fixed Exchange servers and mail errors box by locating root cause of the error and determining best possible solution. Troubleshot Exchange Servers and message queuing running on Network Load Balance. Worked as an Escalation Engineer for the Small… Show more Supported large enterprise Exchange environments with more then 100+ Servers, and more then 5000+ users.Recommended and configured Exchange Server 2000/2003/2007 in Front End/ Back End and Clustered environments.Fixed Exchange servers and mail errors box by locating root cause of the error and determining best possible solution. Troubleshot Exchange Servers and message queuing running on Network Load Balance. Worked as an Escalation Engineer for the Small Business Servers (SBS). Configured DNS services on Windows 2000/2003 ServersDeployed Active Sync, RPC/HTTPS, and OWA on Exchange Server according to the customer needs.Contributed to migration of emails from Lotus Notes to Outlook Clients with my team members.Assisted the Administrators in Installation, Deployment and Administration of the Exchange Organizations Assisted customers in configuring the Exchange Severs and setting up of the products. Show less

Etobicoke, On

Performed Network Assessments and generate regular reportsMaintained the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory environment.Recommended, evaluated and purchased IT assets.Designed and maintained corporate Intranet and Internet sites.Produced system/network documentation, SOP’s and IT policies.

Provided assistance concerning Exchange Server maintenance Administration, user rights and mailbox troubleshooting, security and maintenance.Maintained PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting as required in areas such as Microsoft, Active Directory, & SAP products. Assisted users in troubleshooting the Lotus Notes Client emails such as restoration of… Show more Provided assistance concerning Exchange Server maintenance Administration, user rights and mailbox troubleshooting, security and maintenance.Maintained PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting as required in areas such as Microsoft, Active Directory, & SAP products. Assisted users in troubleshooting the Lotus Notes Client emails such as restoration of emails, printing from lotus notes, and Client ID login at workstations.Managed IT operations, including LAN/WAN, e-mail, printers, desktop, laptops and various computer applications for various sites. Provided technical assistance to users and helped maintain the company's IT infrastructure working. Answered questions or resolved computer problems for network clients in field, via telephone, email and with use remote assistance tools. Monitored network activities to ensure network availability to all system users and performed necessary maintenance for network availability. Show less

Bachelor'S Degree

High School