Transformational Leader, Talent Developer, Exceptional Service and Operations Expert; Team Builder, Project Manager.Bilingual (Spanish), hard working, results oriented, very creative and committed individual; used to work under pressure and without it with the same passion and results.Relevant experience in Operations Direction; with a wide knowledge of processes definition, mapping, development, launching and implementation at all levels. I am expert on human relations, exceptional customer service and developing personnel. A natural leader, very adaptable and a top performer that has worked, teach, managed and executed successfully in the US, Mexico, the Caribbean and Central America.My experience comprises direction and management in Customer Service, Operations, Security, Airlines and Airports Administration, Sales, Marketing, Telecommunications, Financial Industry, Quality Auditing, Food Industry and in the Translation and Interpretation fieldsI have strong hands on experience in the Executive Management field (25 + years) having lead teams from 6 to 450 employees in 8 different countries; with strong performance and results.