Manuel Alberto Email & Phone Number

Cypress, California, United States

Los Angeles, California

Tucker School Act Program

Los Angeles, California

Manage Group reservations and group requirements. Closely coordinate with all key departments and key contact persons pertaining to the group details, rates, room type requests, dates, VIP's.Collate daily reports, forecasting, yield and revenue management.

Greater Los Angeles Area

Las Vegas, Nevada Area

Responsible for planning, directing, controlling and coordinating all front office related activities, operations and personnel, ensures efficient, warm and professional service at all times, fostering excellent customer relations and service recovery. Front Office operations would include Front Desk, Concierge/Bell Service, Transportation/Valet, Guest Experience, Business Center and Service Express Sections.Assists the Director of Guest Services in all Front Office administrative and operational functions, including the evaluation of all staff, issuance of corrective actions as well as guest correspondences and overseeing the entire department operations. Duties would include, Manager on Duty tasks such as swift decision-making to service recovery in order to accommodate and please inconvenienced and complaining guests, still keeping the hotel’s interest in mind; strive to solve guest complaints at this level before elevating the problem to higher management. Make rounds of the hotel perimeter and endorsing all seen problems to the concerned departments. Attend coordination meetings and meet and greet VIP guests upon arrival. Other duties would include scheduling of staff, scheduling of staff meal breaks, staff counseling, preparation of memos such as credit and debit memos, memos for staff misconduct and corrective action, initial periodic evaluation of staff, room blockings, monitoring and resolving of pending folios. Oversee preparation for group arrival and departure. Manage the training and development of staff.

Philippines

Faculty member at the School of the Hotel, Restaurant and Institution Management teaching Front Office Procedures, Information Systems, This includes the modular management classes for International Hotel Management students taking their double degrees in partnership with Vattel School in France. The curriculum offers both lecture and laboratory classes. Also tasked as an Academic Adviser.

Philippines

Management, Front Office Management and Housekeeping Management. The classroom has 35 - 40 students per class in lecture and laboratory. Manage a group of 18 students as their

Philippines

Directed the Reservations department of a 632-room hotel. The office employed twelve full-time employees working on various channels of bookings and servicing guests for the Manila property.Maintained the Fidelio database of the hotel. Identify and implement processes to effectively manage the configuration of rates, parameters and system codes, and availability in distribution channels taking into account rate loading requirements, yield processes, pricing strategies, etc. keeping it in line with the Shangri-La Group Standards.Managed improving employee satisfaction and retention while streamlining productivity standards for the entire department. Conducted semi-annual employee appraisals for the department.Monitor rate and availability displays in web sites; Shangri-La and Netrez and portals via travel search engines, meta searches in support of Best Rate Guarantee.

Philippines

Managed the Reservations department of a 302-room hotel. Directed the yield & revenue process of the hotel. Forecasted current and future months of the year. Maximized overall hotel room revenue through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data to drive market share. Revenue Management Team.Maintained the Fidelio database of the hotel. Identify and implement processes to effectively manage the configuration of rates, parameters and system codes, and availability in distribution channels taking into account rate loading requirements, yield processes, pricing strategies, etc. keeping it in line with the Shangri-La Group Standards.Monitor rate and availability displays in web sites; Shangri-La and Netrez and portals via travel search engines, meta searches in support of Best Rate Guarantee. Managed improving employee satisfaction and retention while streamlining productivity standards for the entire department. Conducted semi-annual employee appraisals for the department.Identified potential process and system inefficiencies and developed corrective or new strategies.Developed rate guidelines based on occupancy levels thus maximizing sales opportunities on tight periods.Managed and developed tracking systems, established pick-up trends, occupancy history and market segment development to facilitate the forecasting process.

Philippines

Managed the Reservations department of a 302-room hotel. Directed the yield & revenue process of the hotel. Forecasted current and future months of the year. Maximized overall hotel room revenue through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data to drive market share. Revenue Management Team.Maintained the Fidelio database of the hotel. Identify and implement processes to effectively manage the configuration of rates, parameters and system codes, and availability in distribution channels taking into account rate loading requirements, yield processes, pricing strategies, etc. keeping it in line with the Shangri-La Group Standards.Monitor rate and availability displays in web sites; Shangri-La and Netrez and portals via travel search engines, meta searches in support of Best Rate Guarantee. Managed improving employee satisfaction and retention while streamlining productivity standards for the entire department. Conducted semi-annual employee appraisals for the department.Identified potential process and system inefficiencies and developed corrective or new strategies.Developed rate guidelines based on occupancy levels thus maximizing sales opportunities on tight periods.Managed and developed tracking systems, established pick-up trends, occupancy history and market segment development to facilitate the forecasting process.

Philippines

Managed the Reservations department of a 699-room deluxe hotel.Directly supported the Director of Reservations & Yield Management and acts as such in the absence. Oversee the daily activities of the Reservations office. The office employed ten full-time employees working on various channels of bookings and servicing guests for the Manila property; the Shangri-La Hotels and Resort Group's 46 other properties; the Corporate office and Sales and Reservations offices worldwide. Assisted in directing the revenue management program of the hotel. The task required using the e-yield program which allowed: drafting market segment trend curves, analyzing data, identifying opportunities and recommending rate and availability strategies.Maintained the Fidelio database of the hotel and managed the configuration of rates, parameters and system codes, keeping it in line with the Shangri-La Hotel Group Standards.Liased with the various Reservations offices and corporate office in developing and maintaining the GDS database of the hotel. Meticulously controlled rate and availability within the GDS networks, thus increasing revenue originating from these sources.Functioned as Departmental Trainor. Ensured all Reservations and Fidelio training requirements of Front Office, Reservations, Sales and Marketing, and all other staff who undergo cross training at the department meet the Shangri-La Hotel Group standards. Awardee of 10 years of continuous service with Makati Shangri-La hotel. Performed Duty Manager tasks. Ensured that all guest complaints,inquiries and difficult requests are handled effectively and immediately, including: guest security & safety; room losses; holds valuables for safekeeping and assisted in special decision making situations. Facilitated emergency procedure handling.

Philippines

Part of the team that won the Shangri-La Hotel & Resort Group's first Merlin award for Best Reservations Performance in 1997.Awardee of the Tanging Gawad in recognition of the outstanding work performance and exemplary attitude for the first quarter of 1997.Appointed Officer in Charge in the absence of an Assistant Manager.Administer Reservations for Corporate, Travel and Trade, both Local and International, Group Tours and Conference bookings.

Philippines

Functioned as a Senior Receptionist who enforced teamwork among front office staff; handled effective and immediate servicing of hotel guests.Managed the smooth flow of operations at the front desk which main function is to handle check-in and check-out and servicing of hotel guests which included: all hotel inquiries, requests, complaints, and Concierge concerns.Facilitated cash flow in the front office which is responsible for all the monetary requirements of the hotel guests.

Calatagan Phiippines

Pre Opening Team Managed and Supervised the Front Office department of a 200-room deluxe Resort Hotel. The office employed eighteen Front Office Staff working on different areas which service the: Front Office, Reservations, Concierge, Bell Service, and Telephone Operator. Directly supported the Front Office Manager and acted as such in the absence. Functioned as Departmental Trainor; designed and implemented the training course for all Front Office staff. Assisted and worked closely with the hotel General Manager in improving hotel and guest communications; installed the first in house guest Telephone system of the Resort thus generated revenues for the property.Provided immediate attention to the needs of the hotel guests which entailed coordination with other departments.Supervised all in house Conference & Tour Groups.

West Hollywood, California

Part of the Front Office team that assisted in managing the department of a 200 all Suite boutique hotel.Facilitated all the monetary requirements of the guests.Provided immediate attention to the needs of the hotel guests which entailed coordination with other departments. Ensured the smooth flow of Front Office at all times.

Beverly Hills, California

Front Desk Agent Pre-Opening Team As team leader, led the team in handling the smooth flow of hotel guests during check-in and check-out; servicing guests requests, inquiries and Concierge concerns which included mail and key.Managed all the monetary requirements of the guests.Extensive training in Rooms Division: Performed Concierge and Housekeeping duties.

Certificate Hotel Management, Front Office, Housekeeping And Hotel Accounting, B+

Bachelor Of Science In Commerce, Business Administration, 3.0 Gpa

Junior Managers Association - Public Relations Officer School Religious Organization committe School board - member

Elementary And Secondary Education Diploma, Elementary And Secondary Education

Elementary and High School Loyalty Award LSGH Awardee PSAA Varsity Volleyball - team manager

Education record

La Salle Greenhills High School Alumni

Grade School Alumni 1972-1979

La Salle Greenhills Grade School Alumni