- Led a dynamic team to oversee key compliance and operational metrics for Gas and Hydro Engineering & Operations, ensuring accurate and timely reporting to executives and operations.- Spearheaded the Operational Performance area, establishing a centralized repository for compliance and operational metrics and improving reporting accessibility, analysis, and data-driven decision-making.- Implemented the Gas & Hydro Work Plan Meeting, an executive forum to address safety, financial, and operational performance, exploring trends, risks, best practices, and breaking down silos.- Managed the Assets Management Metrics Project in partnership with PwC to develop PBI reports to provide visibility into regulatory obligations, enhance accountability, and mitigate the risk of penalties.

- Built and led a high-impact cross-functional team, integrating Processes, Innovation & Technology, Quality Management, Operational Performance, and Financial functions within a key business unit.- Drove strategic direction and enhanced business performance by collaborating with leadership and high-profile clients like McDonald's, Santander, Bradesco, Itaú, and Via Varejo, successfully managing a portfolio of up to 500 concurrent projects across Brazil.- Cultivated a diverse team of over 30, employing innovative management methodologies that promoted personal growth and achievement while aligning efforts with company goals to deliver exceptional results.

- Directed the ISO 9001 Quality Management System (QMS) within the business unit, ensuring consistent alignment with company standards and industry requirements.- Leveraged QMS frameworks to manage a large volume of projects nationwide, maintaining rigorous quality and performance control across diverse client portfolios.- Oversaw the entire customer lifecycle for all contracts, from execution to closure. This included managing quality, financial and operational performance metrics, and capturing post-project learnings.