Manuel Andreu Email & Phone Number

Madrid Y Alrededores, España

Madrid, España

Supervisión de la apertura del hotel desde el inicio de la obra hasta su inauguración en Junio 2016, además de realizar contrataciones del personal, búsqueda de proveedores, gestión de compras, formación del personal y definición de los procedimientos y protocolos de cada departamento.

Gran Via 11, Madrid

• Small Luxury Hotels of the World (SLH): Member since October2013

o Study and analysis of different proposals for possible partners such as Preferred Hotel Group, Hilton Worldwide, Hyatt and Great Hotels of the World.
o Negotiating the agreement with SLH.
o Monitoring and controlling the payment of the relevant fees and commissions.
o Loyalty program implementation.

• Coordination of Sales Department, negotiating and signing trade agreements with Tour Operators, IDS, GDS, as well as representatives of the east and west coasts of USA and Australia.
• Chosen to become a part of Signature Travel with another six 5* Luxury Hotels at the city of Madrid. http://www.signaturetravelnetwork.com/
• Study, implementation and management of the restaurant opening "Al Trapo", jointly opened in November 2013 with Paco Morales, Chef awarded with a Michelin star.
• Operations management, controlling and monitoring of hotel outcomes.
• Standardization of the products and services offered at the hotel in order to achieve a consistent service.
• Monitoring the quality of our services through different management software tools and the development of corrective actions that allow us to achieve the objectives.
• Selection and Recruitment of the Hotel Staff.
• Prepare and follow up of annual investment budgets and CAPEX by controlling costs, competitor tracking, conducting forecast and revenue management.
• Negotiating with financial institutions.
• Oversee and approve jointly with the marketing manager the design and corporate image of the hotel.
• Managing Social Networks such as Tripadvisor.
• Supervision of hotel involvement in "PERFORMER”, energy efficiency project of the European Union (http://performer‐project.eu/).
• Campaigns Coordinator: Make a Wish Foundation, WWF, Restaurants Against Hunger.
• Liaising with PR Agency (press releases, web, social media...)
• Study and implementation of various hotel programs.

Madrid

Formar a los alumnos en los conceptos básicos del revenue management y su aplicación real

Av. De La Hispanidad 2-4, Madrid, Spain

• Rota planning.
• Monitor the achievement of quality and economic objectives set by management.
• Managing loyalty customer program (Hilton HHonors).
• Responsible for increasing sales at department level (€ 100,000 achieved in up-selling and cross-selling in the Front Office department in one year).
• Acting as Front Desk Manager in the absence of direct line manager.
• Duty manager tasks: monitoring the services, facilities and installations, managing possible incidents.

London, Uk

• As part of the formation of Hilton Madrid Airport I moved to London to better understands the company philosophy and the PMS we were going to use (OnQ).
• In addition to the duties of the position, I was responsible for the evacuation of the building, the supervision of security, and the managing of incidents that may occur during my shift, either with hotel guests, or with employees.
• Breakfast Supervisor: mise en place, room service and staff.

Paseo De La Castellana 57, Madrid, Spain

Night Manager (Nov.2006 – Dec.2007)

• Complaint management.
• Audit the F&B outlets cash closing.
• Night Audit and closing system.
• Review pending credits with travel agencies.
• Management of fees payable to agencies and brokers.

Guest Service Agent (August2005 – October2006)

• Regular duties: Check in, check out, closing cash, credit management, concierge counselling, up-selling and cross-selling actions, overbooking management and coordinate operational activity with House Keeping department.

Playa Blanca, Lanzarote

Credit Management (Nov.2004 – August2005)
• Credit management control.
• Train Front Desk staff.
• Inform the Front Desk Staff about the rate rooms and commissions for each travel agency according to the different contracts and seasons.
• Spa Hotel management.

Junior Guest Service Agent (Feb. 2004 – Nov. 2004)
• Regular duties: Check-in, check-out, closing cash, credit management, concierge counselling and up-selling and cross-selling actions.

Castilla Y León

• Company dedicated to training and education in the field of renewable energies.
• Duties: sales agent, budget control, Project development and trainer in different areas (Renewable Energies, Environmental Education, Teamwork, Tourism Agent,….) and grant management

Palencia, España

• Empresa dedicada a la consultoría de calidad y medio ambiental.
• Funciones: Venta de ISO 14001 y 9001 a Pymes.

Master Certificate In Hotel And Restaurant Revenue Management, Hotel Management

Hotel and Restaurant revenue management is a critical function and the nexus of many departments across the organization. In this Master.

Master En Dirección Y Gestión Hotelera, Hotel Management, 8.5

Diplomado, Gestión De Servicios Turísticos Y De Viajes