Manuel A. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Continuation of role at Coherent Path - Acquired by MI

Toronto, Ontario, Canada

Toronto, Ontario, Canada

At CommerceBear, I manage overall operations, and orders management throughout the supply chain to ensure smooth and swift delivery to customers on multiple channels daily. Additionally, I created, optimized and run a one-person customer success process with a 24-hour response time to all client requests with no churn. I regularly analyze data from client requests using a robust, scalable ticket organization system to inform future knowledge base articles to further client success on all channels as well as provide critical instruction as a subject matter expert during onboarding using Google Meet and Vidyard. In addition, I compile raw client data and optimize it into best-in-class, accurate, published listings across channels such as Amazon, Wayfair, Overstock, and Walmart. I also act as a tester for our in-house client solution, providing regular feedback for improvements and reporting bugs as they arise.

Toronto, Canada Area

Toronto, Ontario, Canada

At Vaundry, I contributed actively to multiple facets of company success including Operations, Marketing, Human Resources, Design, Customer Support and Sales. Some of my duties included interacting with clients through email, phone or text to ensure smooth pick-ups/deliveries and customer satisfaction, maintaining key vendor relationships and tracking vendor pricing and service levels. I created hundreds of landing pages to increase SEO visibility for the company, hired, on-boarded and managed multiple drivers, tracked and analyzed critical KPIs, created an Instagram marketing campaign and designed graphics for the iPhone app and website. Utilizing Zendesk, I managed all client information and sales to ensure a seamless customer experience, maintaining the company's 5 Star rating and handling customer issues with efficiency and empathy. I managed all sides of operations to ensure company growth by +20% every month consistently for the past year and innovated processes to manage and analyze all available KPIs to ensure company success and provide guidance for scaling and diversification. I also created key documentation including handbooks outlining company policies and culture.

Kitchener, Ontario

At Mappedin, I developed and designed vibrant, interactive 3D maps of indoor and outdoor venues from site plans using Adobe Illustrator, Photoshop, AutoCAD and Mappedin's CMS. Some of my duties included working with the creative team to devise improvements for company software, prioritizing graphic workloads from several project managers and effectively coordinating multiple projects despite tight deadlines. During my time there, I accomplished a 10% increase in efficiency by implementing procedure improvements, streamlining the design process and supporting additional designers. I worked on more than 100 different maps, tasked with designing maps from scratch, providing edits or improving previous venues. In addition to my duties, I created exercises and tutorials for new team member on-boarding, gave one-on-one mentoring and trained new co-ops to raise efficiency and reduce on-boarding time significantly. I also created stunning colour palettes for new clients by incorporating brand guidelines, implementing them in new maps.

Waterloo, Ontario, Canada

Working in my role as an Assistant Museum Curator, I was instrumental in communicating with clients and museum visitors for answering museum inquiries and providing education about current museum displays. Conducting large group presentations for visitors of diverse backgrounds was a daily occurrence in addition to upkeep and updating exhibits. In addition to my duties, I also regularly created, updated and redesigned webpages for the museum and its affiliated websites. I also developed and designed original print material, which included web graphics, advertisements, brochures and new creative logos for the Museum and for affiliated special events, ensuring consistent brand identity and guidelines were upheld. In my time as the assistant museum curator, I successfully increased museum attendance in July by 25% by implementing social media and newspaper marketing campaigns.

Kootenay National Park, Alberta, Canada

Represented the University of Waterloo and the Earth Sciences Museum as a volunteer on this expedition and lead by ROM curator/University of Toronto professor, Jean-Bernard Caron. Worked from a basecamp in the mountains for 6 weeks, climbing to and from the quarry site daily. Navigated difficult forest terrain with heavy loads for extraction from site after 13 days of consecutive work. Learned fossil identification, sampling and extraction techniques for 500 million year old fossils from a Burgess Shale locality.

Jordan

Worked in the Jordanian desert for 6 weeks as a Geoarchaeologist-in-training, climbing rugged terrain with fragile equipment for surveying and sample acquisition. Effectively sampled, photographed and documented sediment and archaeological samples. Surveyed desert terrain for topographic details. Wrote descriptive and objective reports of discoveries and assisted other projects as the resident geologist-in-training.

Bachelor Of Science (Bsc), Geology/Earth Science, Honours

Activities and Societies: University of Waterloo A Cappella Club - ACE, The Committee (5 years) University of Waterloo Orientation (3.

Science And Mathematics

Activities and Societies: Completed over 20 Practicum Hours providing assistance with tours for various age groups in English and French.

High School Diploma