Manuel Bartolo Email & Phone Number

Charleston, South Carolina, United States

• Analyzing and leveraging performance reports to understand, discuss, and influence sales performance against established targets and KPIs.
• Establish and execute sales plans/promotions, attain sales targets and prepare/maintain monthly sales forecasts
• Observing and assessing store operations, staffing protocols, and customer interactions and then providing feedback to address opportunities for improvement.
• Coach, Supervise and provide on-going training of sales representatives in technical, competitive and sales skills knowledge.
• Strategize with internal T-Mobile partners such as Account Managers and Ops Managers, as well as the Sr Manager, Express Stores on opportunities that can be addressed at broader levels with Dealer owners (Principals).
• Monitor competitive distribution, product and promotions, and advertising in the marketplace in order to provide input into the strategic planning process for this channel.

Charleston, South Carolina, United States

• Manage relationships with premium accounts at local level to create Go to Market strategy of T-Mobile Initiatives while driving sales and increasing profitability.
• Support District Managers with competencies based formal and informal feedback to decrease attrition and improve store leader execution.
• Strengthen communication initiatives across multi-functional internal teams, including sales, customer service, & business vendors to increase sales and improve brand recognition.
• Reinforce T-Mobile training standards and programs, such as Ready! Training completion and store manager engagement in Mobile Expert certification to ensure positive customer experiences
• Provide support and mentorship to dealer teams and accounts by participating and leading meetings or engaging corporate resources as needed
• Influence local Dealer leadership on operational efficiencies to improve inventory management, reduce cash risks, and ensure compliance of merchandising and Dealer operating standards.

West Palm Beach, Florida, United States

• Drive Customer Effort Migration while focusing on KPI execution over entire market area
• Coach and provide feedback to field and loyalty team on migrations, churn initiatives and offers
• Utilize and support team with the tools and resources available to help resolve customer escalations and save customer base
• Influence leadership teams on Go To Market initiatives supporting with knowledge and training
• Act as liaison between Retail, Indirect and HQ teams on ways to improve customer experience
• Perform regularly store visits and follow ups providing leadership with coaching and observations on customer experience opportunities and focuses

West Palm Beach, Florida, United States

• Reinforce T-Mobile training standards and programs to improve customer experience
• Consult, foster and support T-Mobile strategic initiatives within both direct and indirect teams
• Maintain and increase employee morale using different communication and leadership techniques resulting in highest retention and increase customer experience scores amongst the Market
• Influence leadership teams on operational efficiencies and ensure compliance of merchandising and operational procedures
• Perform store visits and provide feedback to leadership team on employee training and system knowledge
• Provide workforce management support to store managers focusing on Schedule efficiency

NYC/Florida

• Lead a high performing team by leading through example to drive the customer experience
• Recruit, develop and motivate a successful team of individuals through communication and accountability methods
• Translate business initiatives into team objectives and individual goals
• Maintain and increase employee morale using different communication and leadership techniques
• CDP and MDP mentor, holding development sessions and discussions for personal and career growth, contributing to employee advancement
• Provide exceptional customer service resulting in above average NPS scores and ranked top three in district

Brooklyn, New York

• Ensure that your customers get everything they need to make their experience unforgettable, and that means helping the team go above and beyond for their customers, solving the whole problem every time
• Make sure that customer wait times are as low as they can be
• Stay current on all our products, services, and promotions, and help team do likewise
• Help with sourcing talent and develop store team through ongoing mentoring and recognition
• Support team initiatives and create an inclusive environment

Brooklyn, New York

• Help customers with service and Device needs
• Exploring individual needs and providing hands-on demonstrations on devices and Mobile technology
• Side-by-side selling to find personalized solutions to keep our customers connected to the people that matter the most, including anything from unique accessories and cutting-edge IoT devices.
• Provide exceptional customer experience and resolve issues
• Provide customers with Why T-Mobile
• Complete trainings to stay up to date with new devices, rate plans and features launched

Master'S Degree, Human Resources Management/Personnel Administration, General, 4.0

Bachelor Of Science - Bs, Legal Studies, General, 3.5 Gpa