In this role, I serve as the primary point of contact (POC) with the client team, ensuring a seamless transition of processes from client sites to Genpact delivery locations across Europe and Asia. My responsibilities include:• Developing a comprehensive understanding of the end-to-end (E2E) solution and its proposed value.• Collaborating with the transition lead (TL) and cross-functional teams to create the E2E transition strategy, consolidating inputs and validating assumptions for the proposed digital compendium.• Participating in pre-transition workshops to refine solutions, aligning them with both stated and unstated client needs. Additionally, I take ownership of all updates to request for proposal (RFP) documents and refine client engagement strategies to meet expectations.• Mastering Genpact's Digital Compendium and Transformation Services offerings, with a keen focus on client-specific agendas, leveraging internal networks to customize transformation solutions according to client expectations.• Taking ownership of expectations and driving the project agenda as laid out, while identifying and communicating risks and co-creating change solutions throughout the project duration.• Building foundational knowledge of revenue, impact on operational income (AOI), and cost drivers for businesses. Additionally, ensuring adherence to service-level agreements (SLAs) during the transition lifecycle, particularly within the first 90 days post go-live.• Proactively foreseeing, assessing, communicating, and mitigating project and process risks to all impacted parties.

In this role, I led multiple procurement teams for IT clients and collaborated internally within the company team members.• Ensured adherence to customer-agreed processes established during the Design and Transition phase.• Maintained compliance with performance objectives (KPIs) and process delivery times (SLAs) defined in contracts.• Proposed and implemented process solutions for new clients, serving as subject matter expert (SME) for respective processes.• Introduced and executed optimal operational practices throughout the team.• Designed transformation projects aimed at delivering financial and productivity benefits to customers, aligning with contractual agreements.• Served as the primary point of contact for all escalations, ensuring swift resolution.• Presented performance indicators in operational review meetings, analyzing data and driving continuous process improvement using Lean Six Sigma methodologies.• Proposed and discussed transformation initiatives with clients for process enhancements, such as Lean and Green Belt methodologies, to optimize performance output.• Conducted team huddles to communicate process priorities effectively.• Coordinated the creation of Standard Operating Procedures for managed processes.• Successfully finalized training plans related to job roles and tasks.• Led implementation activities of new systems/tools to enhance process efficiency.• Monitored team performance on a daily basis, ensuring individual and team objectives were met while upholding established standards.• Provided constructive feedback on performance and process activity results to team members, identifying areas for knowledge enhancement.• Participated in external governance meetings with internal stakeholders related to process management.

I excel in developing and maintaining extensive contact networks, liaising with agents, and ensuring adherence to scouting protocols. My collaborative efforts with the scouting team and regular engagement in meetings have streamlined operations and enhanced communication. Passionate about continuous improvement, I am committed to bringing innovative solutions and strategic insights to any scouting team.In order to success, I covered the following activities:• Digital Transformation: Spearheaded the digitalization and AI-driven player scouting initiatives, significantly reducing the risk of failed transfers.• Compliance and Observation: Adhered to observation protocols, ensuring comprehensive and accurate data collection on player performance.• Player Identification: Identified and recommended potential recruits, maintaining detailed records of all observed games and player interactions.• Intelligence Gathering: Collected and analyzed information on professional clubs, player transfers, agent changes, and financial situations.• Reporting: Compiled and presented player reports, offering actionable insights to the Head Scout and coaching staff.• Networking: Established and maintained extensive contact networks, liaising with agents to gather information on valuable player acquisitions.• Process Implementation: Standardized scouting procedures, enhancing the consistency and objectivity of player evaluations.• Collaboration: Worked closely with the Scouting team, attending regular meetings and contributing to strategic planning sessions.• Expense Management: Managed and reported scouting-related expenses on a monthly basis, ensuring transparency and accountability.

In this role, I assumed full ownership of projects and business-as-usual (BAU) plans for clients across diverse sectors including IT, banking, and sports, with headquarters based in Germany. To effectively fulfill this role:• I underwent rigorous training and testing in Agile Methodologies to enhance project management capabilities and ensure adaptability to evolving project requirements.• I provided expert consultation and established robust governance structures and management controls for new projects, often requiring travel to client sites. This involved the creation of detailed project and client reports, dashboards, and metrics to monitor progress and ensure alignment with objectives.• I collaborated closely with offshore delivery teams located in Macedonia, Germany, Rep. Moldova, Georgia, Albania, and Norway, ensuring adherence to established processes and driving continuous improvement initiatives.• Key responsibilities included facilitating invoice approval processes, conducting financial forecasts, reviewing statements of work (SOWs), executing contract traceability, and generating comprehensive reports to keep stakeholders informed.• I played a pivotal role in budget setting and tracking, ensuring efficient resource allocation and adherence to financial parameters.• As the owner of the SharePoint portal, I oversaw its management and utilization, enabling seamless communication and collaboration within the project team.• I actively contributed to the definition and rollout of new processes as per project requirements, fostering operational efficiency and scalability.• Additionally, I facilitated workforce planning activities within the account, ensuring optimal resource allocation to meet project demands.• I conducted ad-hoc data analysis and reporting to provide actionable insights and support informed decision-making across various project initiatives.

In my capacity as an Accounts Payable Subject Matter Expert (SME), I've spearheaded initiatives and provided expert guidance in optimizing accounts payable processes. My role involves leveraging extensive knowledge and experience to streamline operations, enhance efficiency, and ensure compliance with best practices and regulatory requirements. With a focus on driving accuracy and timeliness in financial transactions, I play a pivotal role in supporting organizational goals and fostering collaborative relationships across departments.• Conducting process mapping and building comprehensive AS-IS/TO-BE process libraries, employing blueprint analysis to drive improvement initiatives.• Leading due diligence efforts and solution identification, including gap analysis, FTE sizing, IT configuration, and On Job Training planning.• Designing new processes and orchestrating seamless transitions into Shared Service environments, achieving significant business impacts such as process standardization, enhanced controllership, organizational restructuring, FTE reductions, and process automation.• Maintaining close customer relationships to ensure alignment with business requirements throughout transitions.• Providing specialized AP expertise for process centralization, transitions, data analysis, performance assessment, and transformation initiatives.• Designing AP solutions for commercial proposals and presenting them to client executives and sales teams.• Identifying transformation opportunities through in-depth analysis and driving their successful implementation.• Assessing process health and developing OTC toolkit trainings to enhance performance levels.• Contributing to new product innovation initiatives and refining AP process data repositories with industry-specific nuances, best practices, and benchmarking insights.• Demonstrating an extensive understanding of end-to-end processes to support comprehensive process management.