° Accounts and mailbox management on Active Directory (creation, maintenance, storage, editing);°Problem solving for user's profiles/password issues;°IT Warehouse management (PC, monitor, printers);°Interaction with SW suppliers in order to solve ongoing problems on systems ad networks;°Monitoring system/networks and in case of alerts notify the competent group;°Remote assistance (phone, teamviewer, supremo or skype) for customers, agencies and colleagues;°Onsite assistance for colleagues;°Management of problems through ticketing system, updating all ticket until their final solution;°Issue management respecting SLA and prioriting tickets basing on their urgency/impact;°Manage many open cases at one time if necessary. Multitasking required;°Support to customers and colleagues during the introduction of new applications/productions;°Insatll, configure, update and maintain computer hardware, operating systems and applications;°Perform a firts analysis, adding value, before escalate issues to higher levels of technical support;°The position involves working on shifts in respect of labor standars;°Costant management/update of IT documentation;°Installation and configuration (PEC);°Cofiguration and installation Antivirus (Avast) whit remote consolle;

Servizio di Sala, Organizzazione, Disposizione.