Manuel Buechi Email & Phone Number

London, England, United Kingdom

• Undertaking Personal Assistant tasks such as handling incoming and outgoing mail and deliveries, chauffeur duties, maintaining the principal’s vehicles and taking care of artwork and antiques.
• Planning arrangements for each house guest, ensuring all rooms requested for use are set up and furnished appropriately, greeting guests on arrival and coordinating their requirements throughout their stay.
• Creation of daily menus with the chef, personally handling all of the principal’s food and drink service, planning and organising dinner parties including table plans and organising the bar and cellar.
• Management of the principal’s wardrobe and personal items, together with those of the principal's wife whilst travelling, ensuring all effects are in impeccable condition and fully stocked at all times.
• Supervising travel arrangements from itineraries to booking jets, packing/unpacking luggage and tailor making every aspect of the journey so family members and guests enjoy the most comfortable experience possible.

London, England, United Kingdom

• Purser / In-flight Service Coordinator Nov 2010 – Mar 2020
• Senior flight attendant with responsibility for the successful management of the cabin crew on long haul flights.
• Completed annual regulatory checks with flight attendants to assess their knowledge of standards, emergency procedures and aviation medicine and security and reporting outcomes to the safety training department.
• Managed and delivered customer service and in-flight induction training for London-based Business Class flight attendants.
• Selected to work alongside the HR department on the recruitment of new cabin crew running selection panels and conducting interviews.
• Liaised closely with the in-flight product department in New Zealand to improve the product range and optimise the customer travel experience.Premium Service Flight Attendant Sep 2007 – Nov 2010

London, England, United Kingdom

• Safety Training Instructor Oct 2005 – Aug 2007
• Created and delivered a varied programme of safety training courses for all airline flying staff including developing content and materials to stimulate interaction, drive confidence and achieve results.
• Introduced feedback channels for flying staff and extensively redeveloped the training offered which significantly improved course results.
• Selected as the Safety Training department representative on the project team responsible for a £multimillion fleet expansion programme.Purser Jul 2003– Aug 2007
• Quickly promoted to the role of senior flight attendant with responsibility for the successful management of both Business Class and Economy cabins, fulfilling a lifelong ambition to fly.
• Directed cabin staff throughout the plane to ensure consistently high standards of individual service, 100% of the time.

London, England, United Kingdom

• Assistant Store Manager, Old Bond Street Jul 2002 – Jun 2003
• Turned around a poorly performing store by focussing on improved customer satisfaction and brand loyalty to increase sales and grow store turnover.
• Managed the store team including staff recruitment and integration together with training in the Bally brand, product knowledge and service standards.Personal Assistant & Global Visual Merchandiser Mar 2000 – Jul 2002
• Headhunted from the position of sales consultant for the high profile international role of Personal Assistant to the Head of Retail Image.
• Managed all aspects of the Head of Retail Image’s personal and business lives from selecting gifts to planning his diary, overseeing travel arrangements and coordinating the setup of fashion week shows.
• As Global Visual Merchandiser, led a team of 12 merchandisers across Europe including deciding display rules, seasonal themes and staff rotas.

Bedizzole, Lombardy, Italy

• National Service Placement – Planned and managed events and recreational activities for care home residents.

Lake Garda, Italy

• Day to day running of an exclusive sports club including staff management and recruitment, financial accounting and event management.
• Ensured high levels of client satisfaction amongst the celebrity clientele and the maintenance of impeccable facilities through the club.

Butler, Trained British & International Style, Butler, Trained British & International Style

Diploma In Foreign Languages & Economics