I have 40 years of experience working with some of the largest HVAC, Plumbing, Restoration & Drain companies on the west coast. I have been consulting a Restoration company in Phoenix, Arizona for 17 years now. I take companies that are dysfunctional and put them back on track so they are profitable.

Provide leadership for all essential branch activities, training sales managment, facilities management, warehouse management and fleet managment. P & L management. Strong problem solving skills, implementing strategic decisions through the use of analysis and experience, meets and exceeds customer expectations and company financial objectives. Constantly recruiting and hire the best talent available for the team growth. Ongoing technician training including communication, leadership, and technical expertise.

Responsibility for managing both the revenue and cost elements of a company's income. Planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization. Marketing and sales. Recruit and Motivate salespeople, technicians, installers, and apprentices. Create weekly schedules for 35 technicians. Review timecards to ensure proper payment. Comply with state and federal regulations. Profit & Loss Management of the location; from $10 Million to $15 Million . Oversee the dispatching of technicians to maximize efficiency and reduce cancellations. Management and tracking of company owned equipment and parts. Manage, direct, mentor, instruct, evaluate, motivate and discipline all personnel. Hold effective, informative training, sales and safety meetings on a weekly basis. Effectively lead by example in a professional manner.

Supervising technicians. Assign jobs to technicians. Communicate job status to Customer Service Representatives. Review work orders for accuracy, including work performed and diagnostics. Prepares invoicing upon completion of job. Responds to inquiries regarding company’s services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc. Orders material and prepares purchase orders. Investigates and resolves a variety of problems. Coordinates activities with other internal departments to meet customer needs. Grow our service department to the next level. Manage Service Department. Resolve all service billing accounts receivable issues. Responsible for the growth and profit of the service department, customer relations. Ensuring team members are trained, organized, and equipped with what they need.

Manage 30 plumbers. Train, Coach, and manage to drive profitable results. Establishing Accountability for revenue targets, and customer satisfaction results. Train with technicians on how to establish customer rapport to sell the right products and services. Work alongside customer service and dispatch to ensure overall success of the business. Monitor performance of field technicians and advise them on how to improve. Manage team schedule to meet ongoing customer demand and seasonal spikes. Assist with recruiting and hiring amazing co-workers. Make sure incentive programs are equitable and properly documented. Review and approve invoices, time cards, option sheets. Assist in obtaining technical answers for field experts when there are questions. Make sure the right people are in the right positions. Train on new products.

Manage 25 plumbers. Responsibility, authority, and accountability for managing the entire plumbing division of the company, which accounts a growing portion of the operations of the firm. Administration of the marketing function, training plumbing crews, along with management and implementation of installations and service for complete customer satisfaction of all sales made. Analyzes and manages the processes employed in all aspects of the Profit Center, investigates the possibility of process improvements, and when applicable, implements changes and trains staff. Supervise, schedule and train staff to ensure efficient, effective, and profitable operation of all job functions. Assist with recruiting, developing, training, coaching, and managing the Profit Center team. Review daily sales and inventory reports and address issues immediately. Evaluate inventory management reports regularly to ensure an accurate and efficient annual Physical Inventory.

Responsible for overseeing and coordinating the activities of the service team of skilled trades professionals. Hiring, disciplining, and terminating employment of staff when necessary. Supervise team of Skilled trade workers. Adjust daily schedule for shift personnel to ensure optimal effciency, train and evaluate employees, track monthly results and trends for business forecasting. Resolve escalated customer complaints, implemented plans and training, e-mail, and P & L reports. Achieve sales, gross profit, and profit sharing goals through recruitment, development, training, coaching, evaluation, and management of the Profit Center team. Determine targeted customer account potential, establish sales goals for those accounts, and hold salespeople accountable for achieving those goals. Achieve upper quartile performance in key financial indicators. Ensure the Profit Center meets or exceeds the service expectations demanded by each customer group. Analyze financial reports and implement strategies to increase sales, improve productivity, and manage expenses.

Manage 17 plumbers. Work with an assigned Sales Team, coaching, and assistance with the entire sales process. Marketing and advertising selling ideas and evaluating individuals for various projects, recruiting, and team building. Submitting and/or escalating services request submitting and/or escalating problem tickets. Evaluate incoming projects for operational impact to the client't system, and implement strategies to mitigate any negative effects. Daily e-mail reports, P & L reports, weekly meetings, implementing structure and profit in the center. Motivating plumbers and drain technicians so they can have higher average tickets.

Manage 25 plumbers. Work with an assigned Sales Team, coaching, and assistance with the entire sales process. Marketing and advertising selling ideas and evaluating individuals for various projects, recruiting, and team building. Submitting and/or escalating services request submitting and/or escalating problem tickets. Evaluate incoming projects for operational impact to the client't system, and implement strategies to mitigate any negative effects. Daily e-mail reports, P & L reports, weekly meetings, implementing structure and profit in the center. Motivating plumbers and drain technicians so they can have higher average tickets.

Develop budgets, set company goals, interview prospective employees, and meet with other company managers to discuss different strategies. Submitting and/or escalating Services Requests Submitting and/or escalating Problem Tickets. Establish and maintain long-term relationships with clients. Evaluate incoming projects for operational impact to the client’s system, and implement strategies to mitigate any negative effects. Coordinating change request resources leading high risk/high visibility change requests review of the previous night’s changes. Review of hourly/daily report emails. Problem solving and technical resolution meetings. Daily, weekly, and monthly meetings to Organize, implement, and report status of ongoing operational improvements to the existing infrastructure.

Responsible for meeting goals and maintaining customer’s satisfaction of the company. Hire new employees and train staff. Developed budgets, set company goals, interview prospective employees and meet with other company managers to discuss different strategies. Customer service and communication skills. Improve energy efficiency through evaluating energy use and therefore, implement new policies and changes. Developing promotional activities and materials to publicize particular schemes. Recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures. Managed a team of comfort advisors who work with heating, ventilation, air conditioning systems, and equipment. I have been certified in solar air conditioning systems for solar cool, solar air, and solar heat systems. Worked with team members to promote and grow the client company’s aggressive and varied renewable energy business lines in solar. Trained in Charlie Greer, Steve Coscia, Tom Mccart, and Ron Smith seminars.

Lead a team of service technicians who work with heating, ventilation and air conditioning systems, equipment, and solar. Meet goals and maintaining customer satisfaction for the company. Scheduling appointments, deal directly with customers, residential and commercial. Execute sales strategies to achieve profitability, growth, and market penetration. Develops and directs the service sales force in selling service offerings including planned service agreements. Responsible for hiring, coaching, and developing sales. Controls selling expenses and manages resources to improve profit position. Establishes and maintains long-term relationships with strategically important Customers to influence opportunities. Set the standard for professionalism within the sales team, building and maintaining a high-performance team able to grow market share through a commitment to customer satisfaction, quality and an understanding of the business environment and local community. Managed a team of 35 people.

Managed a team of 60 technicians on sales, customer service, direct marketing, and advertising. Resolve customer concerns and inquiries. Consult with customers to recommend and sell a variety of products and services to meet the customer's needs. Creating and implementing successful sales and promotional tactics to ensure attainment of company goals. Identify customer needs and react appropriately while understanding market conditions and local competitor pricing. Manage the timeliness of warranty issues.

Marketing, setting leads, training, motivating, over a team of 17 telemarketer's, resolved non-routine, complex and unexpected variances. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Planned and executed events and marketing programs, producing five times target number of qualified leads. Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base. Managed a team of twelve telemarketers. Generated new leads, trained, closed deals, motivated sales team. Marketed alarms for residential customers. Predictive dialers used. Interacted with salesman and technicians.

Observe 40 employees for local corporate offices. In charge of opening other stores nationwide. Provided sales Managed sales operations, employee training and recruiting, and budget planning. Extensive technical and customer service experience. Managed all of the marketing aspects. Field servicing troubleshooting and installation setup. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Worked closely with all product development departments to create and maintain marketing materials.

Supervised and motivated a team of 15 employees. Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Hired and trained sales staff. Increased store inventory and expanded merchandise purchases Developed, implemented and monitored management operations systems. Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Administer sales, marketing, merchandising, and staff development. Execute commercial, residential, and new construction. Manager of all Marketing aspects, Advised, Consulted, Created, Developed. Represented, Researched, Resolved, Streamlined, and Trained. Generating over $2 million per year in revenues.