I'm a IT Professional with a strong customer service background. I have been battle tested in multiple high stress environments. My 10+ years of experience and hands-on training, coupled with my continuing education makes me an exciting employee that brings a fresh and energized atmosphere to any situation. My tenacity and determination are only matched with my intense hunger to learn and grow.I've worn many hats in my career and used each as a toolbox that I draw from and use in every new challenge that presents itself. As a result, I have the unique ability to adapt and overcome any obstacle while continuing to learn and grow from each experience. During my professional career I've learned that my professional value boils down to the following:- I am a cornucopia of technical knowledge. I can understand complex technical theories and explain them in the simplest terms and analogies. I understand and empathize with customers which allows me to diffuse complex situations and keep technical and non-technical customers happy. Complex understanding and superior technical experience means I am able to produce faster solutions, happier customers and higher productivity.- I don't care who gets credit I just want to solve the problem- Many people say they work good under pressure. I don't just "work good", I thrive on pressure and enjoy every challenge, in any form.- I run towards firesI personally enjoy my field and bring that attitude with me to work every day, I thoroughly enjoy learning new concepts and working with any type of technology in any form.I don't compete with people in my field, instead I compete with myself everyday and constantly seek out new challenges. Specialties :Network Administration, Training and Development, Customer Service, Flexibility and Mutli-tasking, synthesizing elaborate materials, Communications, Troubleshooting/Problem solving.
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Ntrepid LlcSan Diego, Ca, Us
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Daas LeadNtrepid Llc Feb 2020 - PresentHerndon, Va, Us- Provided technical and procedural training to direct and supporting teams.- Lead the implementation and adherence of documentation, architecture diagrams, and process workflows.- Lead a geographically distributed Support team for DaaS infrastructure.- Provided troubleshooting for DaaS Infrastructure running on VMware horizon and leveraging Ansible to automate daily operation tasks.
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Devops EngineerAxos Bank Jan 2019 - Feb 2020San Diego, California, Us -
Information Systems ManagerCommunity Health Group Jan 2017 - Jan 2019Chula Vista, California, Us- Demonstrated the ability to effectively manage a team of Information Systems professionals in an integrated environment, overseeing system selection, design, build, validation, implementation, upgrades and production support. - Applied leading-edge principles, theories, and concepts to modernize internal Network, Server, Backup, Security and Redundancy Architecture- Effectively communicated and collaborated with all levels of management, staff, consultants, clinicians, vendors and physicians.- Interpreted functional technical specifications and communicated technical issues to programmers and non-technical users/clients.- Delegated and achieved organizational results with internal and external teams.- Lead, Mentored and provide guidance while fostering a collaborative cross functional/cross platform team environment.- Held others accountable, provide feedback and constructive criticism and effectively managing conflict between different teams.- Responsible for design and relocation of a 1.5 million disaster recovery datacenter from Denver, CO to Las Vegas, NV in 1 month with a total of 6 hours of downtime. - Designed and managed internal Network, Server and Email security operations and policies. - Effectively prioritized and executed tasks in a high-pressure environment.- Experience in the fundamentals of Health Care IT, Health Care management techniques/fundamentals and HIPAA/HITEC regulations.- Participated in cross functional IT Security Steering committee that met weekly to identify, discuss and mitigate Security and HIPAA compliance concerns across the organization- Reduced RTO and RPO by +250% - Improved mission critical systems uptime(HA) from 99% to 99.9%- Implemented new DEVOP/IaaS architecture foundation (Jenkins/Ansible/Docker/vRealize) - 25% percent complete -
System EngineerCommunity Health Group Jan 2016 - Jan 2017Chula Vista, California, Us- Administered and troubleshooted Netapp Enterprise Network storage clusters. - Maintained backups of all files, security, and rights utilizing Dell Netvault software which utilized both disk and tape backup media.- Implemented, installed, configured, monitored, troubleshooted and evaluates Brocaded and Cisco network devices. - Installed, maintained and administered multiple 3rd party business software applications.- Implemented security best practices and monitored/maintained security systems (network perimeter security, firewalls, antivirus, intrusion detection, encryption, security in depth, etc.).- Documented all network and system changes and curated how-to documents using Atlassian Confluence - Conducted research on products and services to enhance end user performance and experience. Made recommendations for the adoption of technologies to further organizational goals.- Interacted and participated in negotiations with vendors, outsourcers, and contractors to acquire products and services.- Maintained all aspects of Active Directory environment including DNS, WINS, replication, redundancy, topology, managed installs, group policies, etc.- Administered databases, enterprise networks (LAN, VLAN, WAN) and Windows Server patch management.- Responsible for all network hardware, equipment and data lines, including routers, switches, hubs, uninterruptible power supplies, network wiring, local and wide area network communications.- Implemented and maintained servers, including e-mail, file shares, print queues, backup, database, and various other application servers as well as their associated operating systems and software.- Responsible for day to day operations of virtual server environment utilizing VMware [standalone and cluster] technology - Automated 30% of daily administrative tasks using Powershell and Python .
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Network AdministratorSan Diego County Credit Union Jul 2015 - Jan 2016San Diego, Ca, Us- Endorsed business networks by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing complex connections and firewalls.- Established network specifications by conferring with users; analyzing workflow, access, information, and security. - Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors- Secured networks by developing network access, monitoring, control, and evaluations; while maintaining documentation.- Prepared users by designing and conducting training programs; providing references and support.- Upgraded networks by conferring with vendors; developing, testing, evaluating, and installing enhancements- Configured and deployed CITRIX, VMWARE, INFOBLOX, and SPLUNK inside of a business network architecture.- Maintained a strong working knowledge of the following operating systems Red Hat Enterprise Workstation and Server, Windows 7, Windows Server 2008R2/2012 R2.- Managed Email for 350+ user organization.-Maintained business servers in compliance with NCUA directives.- Microsoft 365 migration for users who have widely dispersed domains.- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Managed the day to day availability and 24x7 uptime of all core business systems and fault tolerant networks. -
Network Operations TechnicianSony Computer Entertainment America Llc Jul 2014 - Jul 2015San Mateo, California, Us- Provide 2nd and 3rd level support for multiple Internal Teams, to include Hosting, Database and System Engineering Teams. - Document new process and procedures that help stream-line troubleshooting and reduce server downtime. - Manage and support multiple enterprise OS platforms to include Linux (CentOS6.4-6.5, RHE4/5), Windows(7,Server2012/2008R2) - High level Linux support for 500+ Virtual and Physical Servers. - Intermediate scripting knowledge used to deploy task automation tools and monitoring via Bash & PowerShell.- Provide after-hours support for internal and external customers, to include troubleshooting software, hardware and network related issues on both company equipment and personal devices. - Effectively communicate via phone, email and multiple internal ticketing systems to resolve issues in a timely matter. - Manage and support Active Directory, RSA® Enterprise and Network Information Service (NIS) user accounts.- Support 2 local and 2 remote enterprise data centers. - Managed and supported SQL/noSQL (SQL server 2008, Redis, MongoDB, MySQL) during development phases and daily operations. Worked closely with developers.- Managed Enterprise Network (Cisco/HP switches and routers, InfoBlox network appliances), Storage (NetApp and EMC² appliances) and servers (Dell PowerEdge series, HP ProLiant G6-8 and Rackable custom servers) software and hardware. - Monitored System and Network events via Solarwinds, Splunk, Cacti, Nagios and Zabbix Traverse software platforms- Worked 1st, 2nd and 3rd shift in a 24/7, 365 network operations center. -Managed and deployed cloud infrastructure using AWS & Puppet -
Senior Application Support EngineerAps Technology Group, A Member Of The Abb Group Sep 2012 - Aug 2014San Diego, Ca, Us- Worked on small and large, complex projects that required increased skill in multiple technical environments and disciplines, while simultaneously providing application, installation, configuration and integration analysis for internal teams and customer production support teams. - Remotely monitored and supported over 35 customer sites globally, to include over 9306 unique network devices during daily operations.- Lead multiple support projects at the same time. - Provided 2nd and 3rd level support for real-time operations, to include proprietary software and hardware, as well as other well-known vendors such as Microsoft, CISCO and VMware. - Routinely made modifications to existing software applications remotely and in the field with accordance to developer specifications and customer needs.- Regularly collaborate with ABB software engineering team to identify software code issues, with an intermediate knowledge of .NET, C++ and Ruby programing languages.- Translated business and technical requirements into detailed design specifications while working with customers to install and configure software and hardware solutions in support of these requirements.- Effectively communicated with customer through email, phone and on-line chat in multiple languages to include English, Spanish and Portuguese. - Deploy and maintain Cisco Catalyst 3750X,SG300, SF300/302, HP Proliant DL160 G5/6/7/8 Servers and Dell Sonicwall NSA 2400. - Visited international and domestic sites to provide onsite application, hardware and networking support. -
Assistant Restaurant ManagerCosmopolitan Hotel & Restaurant Apr 2011 - Aug 2012- Resolved customer complaints about food quality and/or service- Directed cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records.- Monitored actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.- Totaled receipts and balanced them against sales, deposit receipts, and lock facility at end of day.- Recruited, hired, and oversaw training for staff.- Scheduled work hours for servers and kitchen staff.- Identified and estimated quantities of foods, beverages, and supplies to be ordered.- Recorded information about inventory and health practices.- Maintained relationships with customers and staff. -
Home Service TechnicanCox Communications Sep 2007 - Sep 2010Atlanta, Ga, Us- Installed, upgraded and/or disconnected Cox Video, Phone and Data products at customer residences.- Prepared for daily work assignments, requisitioned equipment and supplies from warehouse, and maintained a company truck and other equipment per service requirements and safety guidelines.- Educated customers in the use of installed products while promoting new Cox services and hardware. - Maintained a customer satisfaction rating of 98% for 4 years- Experienced in trouble shooting all Telecommunication equipment (i.e. RJ45 Cable/ RJ-11Phone cable/ RG6/RG11/12 TELCOM mainline cables ) -
Senior Network AdministratorUnited States Marine Corps Jul 2002 - Oct 2007Washington, Dc, Us- Network Administrator responsible for the design, building and overseeing the support of onsite secured heterogeneous Microsoft/UNIX/Linux networks - Deployed and maintained Windows Server 2003 servers, Sun Micro Solaris 8/9 servers and XP desktops- Deployed and maintained Cisco Catalyst 1700 and1900 switches with server load balancing. Supervised and evaluated the performance of five personnel as a Senior Network Administrator - BDNA(Basic Digital Network Analysis) Certified - Top Secret Clearance form 2003-2008
Manuel Casanova Skills
Manuel Casanova Education Details
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Southwestern Community CollegeNetwork And System Administration/Administrator
Frequently Asked Questions about Manuel Casanova
What company does Manuel Casanova work for?
Manuel Casanova works for Ntrepid Llc
What is Manuel Casanova's role at the current company?
Manuel Casanova's current role is DaaS Lead at Ntrepid LLC.
What schools did Manuel Casanova attend?
Manuel Casanova attended Southwestern Community College.
What are some of Manuel Casanova's interests?
Manuel Casanova has interest in Children.
What skills is Manuel Casanova known for?
Manuel Casanova has skills like Technical Support, Computer Network Operations, Network Administration, Customer Support, Systems Engineering, Remote Troubleshooting, Sql, Networking, Software Documentation, Emotional Intelligence, Employee Training, Windows Server.
Who are Manuel Casanova's colleagues?
Manuel Casanova's colleagues are Lisa Green, Cheryl Anastasio, Samuel Tibbs, Chris Bertolero, Benigno Baclig, Eddie Demerson, Yash Makkena.
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