Project Manager for Vodafone Spain, as part of my new roles highlight the IT consultant and presales.During this new stage, leads the projectPresales, implementation and after sales:Migration to IP Network Vodafone (partly related to Cisco ICM)Bussines Rules Routing (BRR)Outsources BussinessIIP (IMS Interaction Platform)UDR (Reporting Platform)Technical Consultant to Vodafone Spain and service manager.Management of relations with Vodafone Spain in the following subjects.Incident-Monitoring and enforcement of maintenance contracts.24x7 and service hot lineCisco ICM / IPCC / UCCE- version 4.6 through currentCisco ICM script designing, writing and implementation, script scheduling, administrative scripting, agent management, webview accounts and reporting tools.UCCX version 7 through current IPIVR Queue manager script designing, writing and implementation, wav file management and queue scripting.UCCM version 6 through current Call manager DNIS and CTI route point design,Cisco CTIOS soft phone set up.Cisco Routing and Switching (CCNA)Databases: SQL ServerScripting Languages: Microsoft NT Shell, Transact SQL, Unix shellsCall Recording Solutions: WitnessOther ProjectsInstallation & Maintenance Management Witness Recorder 7.7.1 and 7.8***QCM, CSCM and Viewer. Admin, engineering, daily issues, archive campaigns, port allocate, AES admin, DNS and TCP/IP, WFM admin, complete new site design. *** -BBVA -Aqualia -Prosegur -BMW SpainThe last projects: (year 2013)I provide technical consulting and design support for planning and implementation methodologies for contact center systems and solutions.Along this year (first 6 months of 2013) I participated in four upgrades of Cisco IPCC Enterprise (ICM, UCCX, CTIOS, CAD, CUIC)of customers category media high.

I am hired as project manager. During my stay I make a study on the new NICE Perform call recorder.

Working on various projects.1999 - 2000 - Project Jazztel. Cisco ICM management in an environment with Avaya PBX, Jazztel Jazztel Spain and Portugal.Outbound call management with Melita2000 - 2001 - Amena ProjectCisco ICM management in an environment with Avaya PBX.2001 - 2007 - Retevisión Project Cisco ICM management in an environment with Avaya PBXChannel Backoffice Application Development (. NET)MACD Cystelcom ManagementWithin this range of dates. - Vodafone ProjectInstallation of the WFO solution Total View (IEX - Tekelec)Cisco ICM Management in an environment with Avaya PBXAll these projects have had an available 24x7 service and hotline