Manuel Castilla

Manuel Castilla Email and Phone Number

Partner and Project Manager @ AFIANSYS
Madrid, ES
Manuel Castilla's Location
Greater Madrid Metropolitan Area, Spain
Manuel Castilla's Contact Details

Manuel Castilla work email

Manuel Castilla personal email

n/a
About Manuel Castilla

Manuel Castilla is a Partner and Project Manager at AFIANSYS. He possess expertise in ivr, contact centers, ccna, microsoft sql server, tcp/ip and 16 more skills. He is proficient in English.

Manuel Castilla's Current Company Details
AFIANSYS

Afiansys

View
Partner and Project Manager
Madrid, ES
Website:
afiansys.com
Employees:
13
Manuel Castilla Work Experience Details
  • Afiansys
    Partner And Project Manager
    Afiansys
    Madrid, Es
  • Afiansys
    Partner & Project Manager
    Afiansys Dec 2014 - Present
    Madrid
  • Cystelcom Sistemas Sa
    Project Manager And Cisco Ucce It Consultant
    Cystelcom Sistemas Sa Sep 2007 - Nov 2014
    Madrid
    Project Manager for Vodafone Spain, as part of my new roles highlight the IT consultant and presales.During this new stage, leads the projectPresales, implementation and after sales:Migration to IP Network Vodafone (partly related to Cisco ICM)Bussines Rules Routing (BRR)Outsources BussinessIIP (IMS Interaction Platform)UDR (Reporting Platform)Technical Consultant to Vodafone Spain and service manager.Management of relations with Vodafone Spain in the following subjects.Incident-Monitoring and enforcement of maintenance contracts.24x7 and service hot lineCisco ICM / IPCC / UCCE- version 4.6 through currentCisco ICM script designing, writing and implementation, script scheduling, administrative scripting, agent management, webview accounts and reporting tools.UCCX version 7 through current IPIVR Queue manager script designing, writing and implementation, wav file management and queue scripting.UCCM version 6 through current Call manager DNIS and CTI route point design,Cisco CTIOS soft phone set up.Cisco Routing and Switching (CCNA)Databases: SQL ServerScripting Languages: Microsoft NT Shell, Transact SQL, Unix shellsCall Recording Solutions: WitnessOther ProjectsInstallation & Maintenance Management Witness Recorder 7.7.1 and 7.8***QCM, CSCM and Viewer. Admin, engineering, daily issues, archive campaigns, port allocate, AES admin, DNS and TCP/IP, WFM admin, complete new site design. *** -BBVA -Aqualia -Prosegur -BMW SpainThe last projects: (year 2013)I provide technical consulting and design support for planning and implementation methodologies for contact center systems and solutions.Along this year (first 6 months of 2013) I participated in four upgrades of Cisco IPCC Enterprise (ICM, UCCX, CTIOS, CAD, CUIC)of customers category media high.
  • Alava Ingenieros
    Project Manager
    Alava Ingenieros Jun 2007 - Aug 2007
    I am hired as project manager. During my stay I make a study on the new NICE Perform call recorder.
  • Cystelcom
    Technical Specialist Computer Systems
    Cystelcom Sep 1999 - Jun 2007
    Working on various projects.1999 - 2000 - Project Jazztel. Cisco ICM management in an environment with Avaya PBX, Jazztel Jazztel Spain and Portugal.Outbound call management with Melita2000 - 2001 - Amena ProjectCisco ICM management in an environment with Avaya PBX.2001 - 2007 - Retevisión Project Cisco ICM management in an environment with Avaya PBXChannel Backoffice Application Development (. NET)MACD Cystelcom ManagementWithin this range of dates. - Vodafone ProjectInstallation of the WFO solution Total View (IEX - Tekelec)Cisco ICM Management in an environment with Avaya PBXAll these projects have had an available 24x7 service and hotline

Manuel Castilla Skills

Ivr Contact Centers Ccna Microsoft Sql Server Tcp/ip Call Centers Icm Ucce Visual Studio Cisco Technologies Sip Witness Pre Sales Ip Voip Microsoft Windows 2008 Red Hat Linux Vmware Esx Vmware Infrastructure Radius Ubuntu

Manuel Castilla Education Details

  • Cisco Ccna
    Cisco Ccna
  • Training For Witness Systems
    Training For Witness Systems
  • Uned
    Uned
    Ingeniero Sistemas
  • Certification Totalview (Iex-Wfo)
    Certification Totalview (Iex-Wfo)
  • Centro Afuera
    Centro Afuera
    Administrador Superior De Sistemas Informáticos
  • Colegio Juan Xxiii
    Colegio Juan Xxiii

Frequently Asked Questions about Manuel Castilla

What company does Manuel Castilla work for?

Manuel Castilla works for Afiansys

What is Manuel Castilla's role at the current company?

Manuel Castilla's current role is Partner and Project Manager.

What is Manuel Castilla's email address?

Manuel Castilla's email address is mc****@****cas.com

What schools did Manuel Castilla attend?

Manuel Castilla attended Cisco Ccna, Training For Witness Systems, Uned, Certification Totalview (Iex-Wfo), Centro Afuera, Colegio Juan Xxiii.

What skills is Manuel Castilla known for?

Manuel Castilla has skills like Ivr, Contact Centers, Ccna, Microsoft Sql Server, Tcp/ip, Call Centers, Icm, Ucce, Visual Studio, Cisco Technologies, Sip, Witness.

Who are Manuel Castilla's colleagues?

Manuel Castilla's colleagues are David López Quevedo, Jorge Sanz, Pablo Escribano Aparicio, Juan Carlos Gonzalo Regaño.

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