Manuel Da Silva Email & Phone Number

• Managed operations for US retail boutiques and Corporate Office, including new boutique openings and physical inventory coordination.• Oversaw annual budget planning and maintenance for multiple boutique locations.• Generated yearly KPI and Analysis reports, auditing cycle and daily counts for accuracy.• Facilitated employee consignment program and supported boutiques in sales adjustments and transactional support.• Acted as a key liaison between finance and boutiques, handling invoice approval, coding, and expense audits.• Maintained boutique stationary website, ordered operational supplies, and updated the Operations Manual while collaborating on special projects and daily operational needs.

• Created purchase orders, submit and confirm order quantities.• Coordinated ship dates with vendors and escalated any operational issues affecting the on-time purchase of the product.• Supported Planning team to maintain records of product assortment and inventory list.• Created monthly reports to identify the high and low performing products to improve strategy.• Worked with the Finance team to verify that purchase orders have been properly entered into the system and to ensure that financial deadlines are met.• Coordinated with cross-functional teams to resolve issues related to product information, pricing, and shipping.• Partnered with supply chain to detect early issues with product quality and initiate the return process.

Miami, Florida

• Created reports by pulling and aggregating data to deliver a steady stream of reporting and analytics that support online store objectives.• Analyzed trends in customer purchases and interactions with the website.• Supported product merchandising updates in accordance with marketing campaigns and new products to ensure a higher conversion rate.• Collected data from the company’s software to report current product inventory and maintain product availability.• Reported weekly E-Commerce analysis from the competitor’s marketing campaigns.• Recorded monthly financial results and identify profit drivers to improve strategic position.

Miami/Fort Lauderdale Area

• Maintained current product availability to assist with administrative operations and fulfillment department as assigned.• Updated Listings on platforms as eBay, Amazon with trending products, increasing sales for the company by a 20% - 30% each month.• Sorted and placed inventory orders to replenish stock and avoiding insufficiencies or excessive surplus and analyzed data to anticipate future needs.• Organized inventory files and collect data to enter into the company’s software.• Used software to monitor and ensure sufficient inventory for all distribution channels customer demand is fulfilled.

• Ensured high levels of customer satisfaction through excellent sales service.• Resolved customer complaints via phone, email, mail, or social media.• Maintained records of received payments throughout the day.• Provided answers of product, promotion, and pricing information by clarifying customer request.• Managed front office by ensuring the reception area is tidy and presentable by cleaning and organizing desk and visitor lobby.

Bachelor Of Business Administration - Bba, International Business, 3.71

Associate Of Arts - Aa, Business Administration And Management, General