Manuel Da Silva Email & Phone Number

• Managed operations for US retail boutiques and Corporate Office, including new boutique openings and physical inventory coordination.
• Oversaw annual budget planning and maintenance for multiple boutique locations.
• Generated yearly KPI and Analysis reports, auditing cycle and daily counts for accuracy.
• Facilitated employee consignment program and supported boutiques in sales adjustments and transactional support.
• Acted as a key liaison between finance and boutiques, handling invoice approval, coding, and expense audits.
• Maintained boutique stationary website, ordered operational supplies, and updated the Operations Manual while collaborating on special projects and daily operational needs.

• Created purchase orders, submit and confirm order quantities.
• Coordinated ship dates with vendors and escalated any operational issues affecting the on-time purchase of the product.
• Supported Planning team to maintain records of product assortment and inventory list.
• Created monthly reports to identify the high and low performing products to improve strategy.
• Worked with the Finance team to verify that purchase orders have been properly entered into the system and to ensure that financial deadlines are met.
• Coordinated with cross-functional teams to resolve issues related to product information, pricing, and shipping.

Miami, Florida

• Created reports by pulling and aggregating data to deliver a steady stream of reporting and analytics that support online store objectives.
• Analyzed trends in customer purchases and interactions with the website.
• Supported product merchandising updates in accordance with marketing campaigns and new products to ensure a higher conversion rate.
• Collected data from the company’s software to report current product inventory and maintain product availability.
• Reported weekly E-Commerce analysis from the competitor’s marketing campaigns.
• Recorded monthly financial results and identify profit drivers to improve strategic position.

Miami/Fort Lauderdale Area

• Maintained current product availability to assist with administrative operations and fulfillment department as assigned.
• Updated Listings on platforms as eBay, Amazon with trending products, increasing sales for the company by a 20% - 30% each month.
• Sorted and placed inventory orders to replenish stock and avoiding insufficiencies or excessive surplus and analyzed data to anticipate future needs.
• Organized inventory files and collect data to enter into the company’s software.
• Used software to monitor and ensure sufficient inventory for all distribution channels customer demand is fulfilled.

• Ensured high levels of customer satisfaction through excellent sales service.
• Resolved customer complaints via phone, email, mail, or social media.
• Maintained records of received payments throughout the day.
• Provided answers of product, promotion, and pricing information by clarifying customer request.
• Managed front office by ensuring the reception area is tidy and presentable by cleaning and organizing desk and visitor lobby.

Bachelor Of Business Administration - Bba, International Business, 3.71

Associate Of Arts - Aa, Business Administration And Management, General