Manuel De Anda Email & Phone Number

Dallas/Fort Worth Area

Agency Resource/Agency Helpdesk Agent ● Receiving Inbound Calls from indepedent Insurance brokers/ agents, Named insured and various types of other callers ● Assisting Agents with questions in regards to policy issuance, quoting, Premium billing questions and all other technical questions ● Provided Technical support/ walk through for agents requiring assistance when enacting policy changes. ● Provided Declarations Pages, ID Cards and Other Documents as needed. ● Provided Password Resets as needed for both Agency and customer portals ● Responsible for meeting all quality, adherence and customer service metrics set in place.

Grapevine,Tx

Retail Floor Associate ● Ensure neatness and organization of retail floor to ensure the store is shoppable at all times ● Assisting Customers with Special order items ● Handle New Shipments of New Incoming Items or Products ● Cashiering as Needed ● Updating POS as needed to ensure all prices reflect current sales and promos

Dallas/Fort Worth Area

Claims Customer Service Rep-FL/TX Claims ● Receiving 100+ Inbound Calls Daily from Various Types of Callers ● Directing Phone Calls To the Appropriate Departments/ Adjusters as needed ● Coordinating Call back Requests and Action Diaries as needed for The Appropriate Adjuster ● Providing Adj Contact Information As Requested (Name, Phone Number, Email, Etc) ● Assisting callers in understanding Claims processes and procedures in regards to their specific claim ● Sending out Copies of Property Damage Estimate ● Updating the caller with the Status in Regards to the Appropriate claim (PIP, Bodily Injury, Property Damage Etc)

Irving,Tx

● Supervising and directing a Front end staff of nine to ten people at any given time ● Making sure that department schedule is being followed accordingly (employee arrivals,departures,lunches, etc) ● Responsible for Creating/Counting out and turning in All Cashier Trays and Tills ● Handling Customer Returns and Refunds as needed ● Ensuring that any tills/trays that are not in use are secured properly ● Providing Cashiers with change and register pick ups of cash periodically through out the shift ● Ensuring the Managers tray is Balanced at all times

Addison,Tx

● Receiving Inbound Calls from various types of callers (Insureds, Claimants,Attorneys,Medical Providers,Etc) requesting to know status of Property Damage and Bodily Injury Claims ● Assisting callers in understanding Claims processes and procedures in regards to their specific claim ● Scheduling of Named Insured/Claimant drive in Inspection appointments as well as Total loss Pickup ● Setting up Appraiser Dispatch for Body Shop Requested Supplements ● Assisting with Translation/Courtesy Contact Calls for Handling Claims Adjusters ● Assisting Handling Claims Adjuster by taking recorded statements as needed

Dallas,Tx

● Install and/or Replace All Permanent and Promotional POS (Banners,Neon Signs, Lights, ETC) ● Design and Build and Maintain All Promotional and Decorative Displays to increase Sales Volume and Maximize brand visibility ● Maintain Stocked and Rotated Product in End Caps, Coolers, and Shelve Spaces At All Times ● Maintain and Add new Placements of Product on Key Competitive Floor spaces ● Assist Sales Representative With Ordering of Product As Needed.

Allen,Tx

● Receive inbound 60+ Daily Customer Phone Calls with Questions Regarding Their Consumer Credit Reports and FICO 8.0 Credit Score. ● Assisting Customers With Membership Login and Website Navigation ● Enroll and Process information such As (name DOB SSN etc.) for Customers That Were Part of a Data Breach or Victims of identity theft into a Credit/Identity Monitoring Membership ● Assisting The Customer With Disputing Any Incorrect or Inaccurate information on their Consumer Credit Report.

Dallas,Tx

● Take Inbound Phone Calls with Customer Questions Comments and Concerns · Assist Customers With Kohls Charge Account Maintenance ● Assist Customers With Any Concerns Or Billing Questions Regarding Their Monthly Kohls Charge Statement ● Take Customer Kohls Charge Payments Over Phone in the Form of ACH Payments or Debit Card. ● Assist customers With Shopping by placing Online Orders Via Telephone ● Troubleshooting Problems Regarding Customer login issues via Kohls.com or Kohls Charge Webpag