- Operational Engagement & Advisory: Managed operational engagement and advisory for Cisco's processes and tools to customers, channel partners, and internal sales teams.- Operations Management & Advisory Services: Delivered world-class operations management and advisory services to partners and internal stakeholders. This included commit management, cross-functional leadership, and quarterly operational reviews focused on aligning key business priorities, increasing partner self-sufficiency, and ensuring compliance with Cisco's norms to maximize revenue.- Cross-Functional Leadership: Led cross-functional teams to improve results and surpass expectations. Built and maintained relationships with key stakeholders from both assigned partners and Cisco, particularly in Sales and Supply Chain.- Evangelization & Representation: Promoted new offers, commerce capabilities, operational architectures, and policy changes proposed by central teams across products, software, services, and solutions to partner stakeholders. Represented the voice of the partner back to Operations program owners.

Delivering of compelling training to enhance the skills of customers and partners, both internal and external, as well as for building, developing and administering training documentation for all customers within the Americas region. Determination of future course offerings to improve the technical knowledge of employees and to satisfy the customer demand for advanced training. Methods of Delivery: WebEx Training Center, TelePresence, On-Site Training.

Global Partner Org: Implementation of Advanced Services programs to ensure the field sales team was developing and executing against a jointly developed go to market plan. Support to field sales and acceleration of AS services to increase channel sales. Point of contact for all AS initiativesEnablement Operations: Delivery of training to Partners in Latin America related to service tools, enhancing knowledge and awareness for them to be more efficient and effective during their interaction with Cisco. Development of additional training aids to keep Partners current. Designed multiple communication delivery methods. Customer satisfaction metrics have been always exceededPartner Organization: Enablement activities with Commercial Partners in Latin America. Maintenance and support of Partner Sales Force Connect (tool for Partners to maintain and review quarterly and yearly targets)Services: Implementation of Smart Business Architecture within Distributors and Indirect Partners in Emerging Markets. Regional point of contact for Quick Pricing Tool, where the partners can create quotes, BOMs, and configurationsChannels Marketing: Launch and support of the event management tool (My Cisco Event Calendar), and creation of the virtual collaboration space for internal and Partner communities in Emerging MarketsServices: Training delivery to Cisco partners on service programs tools; focal point for Service Contract Center training and support. Responsible for Cisco Shared Support Program change management process with HP and IBM within Latin America region, along with partners in South America. Liaison between corporate and region, managing new program implementation within Emerging Markets. Successful coordination and completion of internal training related to Cisco Advanced Services, increasing sales of existing programs and adoption of new ones

General management activities: inventory control, sales, cost administration, payroll and taxes.

As Product Marketing Manager (July 2000-Sept 2003), control and management of server and storage product lines; elaboration of the quarterly and annual sales forecasts; training of sales people and channels; product marketing and promotion; consultant to Sales organization on continuous technology transitions and adoptions in key corporate accounts.As PreSales Systems Engineer (Sept 1997-July 2000), PreSales technical support to internal sales force and distribution channels; product presentations and elaboration/verification of configurations for end-customers and channels; Solutions Center management; training and leadership of the intern team.