Manuel Favela Email & Phone Number

Manuel Favela is a IT Consultant-Network Support.

Listed skills include Itil, Data Center, Solution Architecture, Program Management, and 21 others.

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  It Consultant

  Unisys

  May 1984 - Sep 2015 - Greater Los Angeles Area

  Providing Customer Service with a Contagious Passion for Quality, Timeliness & Client SatisfactionReliable and dependable Professional with extensive Network experience and skilled in several aspects of Information Technology. Key strengths in WAN and LAN Network infrastructures. Hands-on troubleshooter with solid background in Cisco Routers and SwitchesPROFESSIONAL EXPERIENCEUNISYS CORPORATION, Blue Bell, PA 06/84-09/15A career that expanded over 31 years providing outsourcing services to high-profile clients, including:• Los Angeles County (Department of Public Social Services) - 40 Hrs/week 03/09-09/15Assigned several tasks and responsibilities. Duties included:o Network Support: Part of a 3-man team supporting a network infrastructure of forty remote sites and four major nodes, consisting of Cisco routers & switches, Cisco firewalls and Wireless Access Points as well as configuration and implementation of access lists, VLANs and trunking. o Built and configured Hot-Standby servers as quick replacements for failed devices at field offices.o Assisted on the troubleshooting and resolution of Server/Telecom issues.o Tier 1, Tier 2, Tier 3 and onsite user support and handling internal Helpdesk’s unresolved tickets.o Project Manager (Junior to Mid-Level). Involved key stakeholders in all phases of a proposed solution to achieve a successful End to End project delivery.o Created documentation of policies and procedures as well as step-by-step technical guides.o Proof of Concept demonstration (for internal approval) prior to implementation of a proposed solution.o Maintained a set of documents detailing both, the configuration and serial number information, of all network devices, including Visio diagrams and rack elevation drawings