Here, I actively work to secure and retain tenants, to include executing lease agreements and renewals, collecting rent, and managing tenant concerns. I also supervise maintenance issues; produce financial reports; and steer decisions for budgets, rental rates, and asset management.Highlights of my contributions include:• Delivering a substantial increase in the occupancy rate - from 78% to 97.8% - in just four months through aggressive marketing initiatives, leading to a promotion to a senior-level role.• Playing a key role in the success of capital events, securing a $6.3M supplemental loan and guiding a successful property disposition to enhance cash flows for the business.• Leading the team to achieve the highest customer service scores, boosting the result from 2.97 to 3.86 and earning praise and recognition from the CEO for delivering service results.

Directing day-to-day operations of this department store, I oversaw staffing and scheduling, customer service, merchandising and promotions, inventory control, profit and loss tracking, and corporate reporting. I also led a team of eight executives and 63 hourly employees.Highlights of my contributions include:• Spurring an 11% increase in total store revenue, taking the store to the number three performing store in OMNI sales by surpassing the sales goal by $250K+ for one year.• Adopting a hands-on mentorship role key to effective employee development, ultimately promoting 25+ employees to leadership positions within the store and surrounding locations.

Working closely with the Store Manager to meet store performance targets, I implemented strategies for effective sales operations, merchandising, forecasting, and inventory management. I also trained and supported teams in creating a stellar customer experience, to include resolving escalated customer complaints.Highlights of my contributions include:• Quickly being from Sales Manager to Merchandising Team Manager, District Merchant, and Assistant Store Manager in just four years.\• Boosting customer service scores by 5.7% and outperforming the majority of my peers company-wide.• Successfully improving the customer service score across each assigned location to produce an average increase of 13% for the region.• Developing and mentoring seven hourly associates to high-performing leaders.• Opening a new store in Ponce Puerto Rico and helping develop My Macy's strategies through special events later adopted for all stores with a high Latino customer penetration.• As District Merchant, growing the Ready to Wear business across 15 stores by an average of 6% within just eight months through effective building of in-store partnerships and improved merchandise allocation and display.

• Work with my store team to maximize profits, sales, guest experience and more.While helping team members develop and succeed through strong leadership.• Knowledgeable in the following areas: Operations, Guest Experience, Human Resources, Sales Floor, Logistics, Assets Protection and Food. • Motivate a team of 460 team members to improve performance and ensure guests have the best experience.. Manage the Profit and Loss statement of a store with annual revenue exceeding 60 million dollars. .

•Provided and supervised job training and ongoing management and staff  development to maximize overall staff potential.•Carried trough all aspects of recruiting, interviewing and hiring.•Adhered to all corporate guidelines for opening and closing procedures for daily business.•Implemented promotional/ marketing strategies to generate more sales.

•Responsible for the weekly and monthly inventory and ordering of the restaurant supplies.•Monitored daily business to adjust payroll within allowed company budget•Interviewed managers and assessed qualifications to become general managers •Lead daily staff meetings to reinforce goals, motivate performance and improve operations