Manuel Gomez Perogil Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Dublín, Dublín, Irlanda

- Answering approximately 50 inbound calls per day.- Discussing billing issues with customer, providing recommendation about the best resolution.- Handling up to 50 daily emails with the customer and other departments, using Outlook and other internal tools.- Investigating and resolving queries in timing and professional manners.- Resolving escalation cases forwarded from managers and other departments.- Using Salesforce to input, update and maintain customer information bearing in mind the General Data Protection Regulation.- Preparing calculation in Excel format, applying discounts and running macros.- Organizing team meeting with Power Point presentation in English.

Dublin, County Dublin, Ireland

- Attended more than 100 customers on a daily basis.- Assessed the needs and preferences of customers and made beverage recommendations accordingly, - Created exceptional classic and innovative cocktails, performing a seasonal menu.- Fostered high staff morale, organizing activities out of working hours which improved relationship building and kept positive attitude during the stress hours of the service.- Maintained a clean and orderly bar space and a welcoming environment for guests.- Manage and update inventory of liquor and supplies.

Dublin, County Dublin, Ireland

- Prepared and maintained accommodations for high-end customers.- Managed and planned roosters in order to meet daily goals.- Conducting the hiring process for new employees from differentcountries and assisted them during their trial period.- Introduced the new hire to technical training on company standards and processes.

Barcelona, Catalonia, Spain

- Collaborated in a ten-person team, organizing events in different countries as Morocco or France.- Developed new projects, bringing fresh perspectives byconducting my own research.- Supervised the administration of the company’s Budget doing necessary adjustments.- Handled the artists directly, establishing a tight rapport in order to meet timelines and give them a comfortable setting.- Managed at the same time different tasks in the company, as lighting technician or receptionist.

Bigues I Riells, Catalonia, Spain

- Performed as a waiter following the procedures of a wedding ceremony and participated in the customer’s reception.- Maintained high standards and playing attention to the detail.- Provided a professional and detailed explanation of the food preparation and the ingredients to the client.