Provide support to designing, planning, and building communications networks, configuring Call Manager, switches, and firewalls for LAN and WAN systems, with appropriate network engineering and communications protocols.

An engineer will design, develops, implements, maintains, and enhances telecommunication networks, systems, and equipment. Analyzes existing networks and equipment and identify opportunities for improvement. Develops solutions that meet business requirements.

Telecom responsabilities:> Administrator for Cisco Unified Communications Manager, IM&P, Unity, CER, and UCCX - Software patching, server Cisco Business Edition 6000 & 7000 maintenance, new site configurations, directory number (MACs), phone deployments, Jabber, System Call Handlers (Auto-Attendant), Contact Center, Prime Provisioning, Prime Deployment, Hunt Pilots, voicemail, SpeechView> Manage Cisco Unified Contact Center Express (UCCX): Queue creating, skill configuration, MAC, audio greeting set up, and script editing> Provide local/remote telephone system assistance for VoIP and traditional phone systems. (NEC, Samsung OfficServ 7200, Panasonic, xBlue, Cisco, Siemens Rolm,)> Administrator of conferencing solutions (WebEx, Zoom, and GlobalMeet)> Administrator of video conferencing solutions: Poly, Cisco Room Kits, and phones> Analyzing telecommunication needs for data and phone services in existing and new sites all around the United States> Project manage new site deployments with the network data and voice services> Process documentation for software installation, daily/business continuity procedures, and application training> POC/administrator for voice (SIP, PRI, T1), data (DIA, MIS, broadband, DSL, T1), and wireless carriers> Manage monitoring/billing applications for VoIP/SIP for global services> Billing specialist for Telecom carriers> Administrator fo Valcom VIP-201b and InformaCast paging serversNetwork responsability:> Administrator of voice VLANs and interfaces with voice services> Troubleshoot Cisco voice routers (ISRs) connectivity and configurations> Support for switch and fiber optics connectivity issues.> Purchase and set up cellular technology for internet backup solutions and out-of-band remote access devices> Data line installations, cable certifications, and troubleshooting > Provide voice/network troubleshooting and guidance for Latin American countries

Analyzing telecommunication needs for data and telephone services in existing and new sites all around the United States. Responsible for telephone wiring in the MDF and IDF locations, telephone installations, repairs, and purchases. Involved in research for all data/ voice installations and telephony purchases, process documentations, and software installer and trainer. Conferencing systems administrator CISCO MPE and WebEx, GlobalMeet and Polycom video and voice units. On the network side, I am responsible for data line installations working alongside contractors, patching in data lines to patch panels and switches, CISCO switch configurations, switch port testing, fiber optics troubleshooting, wireless monitoring, and connectivity issues.

Provided Help Desk tier 1 support for USA, Canada and Latin Americana. Dealing with Windows XP & 7, software errors & configs, databases, websites, accounts, ticket management, testing data ports, setting up new desktops, laptops and other equipment.

Provided services and support for: desktop and laptop hardware, Windows XP & 7, printers, projectors, wireless Intermec guns, multiple software applications, MS Office, documentation, research, telephone and network wiring and assisted as a junior system's administrator (servers, switches, WAPs, etc).