Shipfix is a fast-growing collaborative workflow and data platform for the maritime and trade sectors, driven by groundbreaking AI-enabled tools. The platform streamlines maritime workflows with market and operational intelligence with a focus on shipowners, commodity traders, industrials, freight forwarders and shipbrokers.We help businesses save entire workdays by structuring their daily email overload into a very powerful and comprehensible market overview. With Shipfix, maritime and… Show more Shipfix is a fast-growing collaborative workflow and data platform for the maritime and trade sectors, driven by groundbreaking AI-enabled tools. The platform streamlines maritime workflows with market and operational intelligence with a focus on shipowners, commodity traders, industrials, freight forwarders and shipbrokers.We help businesses save entire workdays by structuring their daily email overload into a very powerful and comprehensible market overview. With Shipfix, maritime and trade professionals make better-informed decisions and move faster. Find your market edge in highly volatile markets by turning your communications data into a competitive advantage.Shipfix is pioneering data transformation across the industry by combining a subtle mix of artificial and human intelligence. Shipfix provides a front-end platform, a mobile app and a full API suite. Show less

- Managing listings across London and Paris (+1000 Listings)- Build relationships with third party suppliers- Search new ways to increase listing visibility with new and current OTA's- Data manipulation in Excel to create daily reports- Solve and improve issues with channel manager connections- Work cross functionally with several departments in the company- OTA invoice reconciliation

- Assist and manage quality of the service of the Guest Relation team- Day to Day troubleshoot in fast paced environment on any situation that arises, providing guidance to other team members.- Ensure that we keep a high level of communication and a low abandonment rate in calls- Conduct interviews to hire new employees, provide training to new joiners- Liaise with all the operational departments to get the best solutions for any issue and to improve processes - Coordinate… Show more - Assist and manage quality of the service of the Guest Relation team- Day to Day troubleshoot in fast paced environment on any situation that arises, providing guidance to other team members.- Ensure that we keep a high level of communication and a low abandonment rate in calls- Conduct interviews to hire new employees, provide training to new joiners- Liaise with all the operational departments to get the best solutions for any issue and to improve processes - Coordinate day to day activities in order to have the team working with high performance and reduced times- Oversee and help a team of 10 staff members- Understand and evaluate calls from other team members to boost efficiency- Point of escalation for the team- Ensure a good relationship with all the suppliers and stakeholders- Oversee a portfolio of over 100 hosts and their properties - Experience with Zendesk and hability to train others Show less

• Responsible for Marriott partnership guest journey• Monitor Portfolio for 4 flagship cities (London, Lisbon, Rome, Paris)• Managing guest expectation• Monitor level of service across cities to elevate the portfolio standards• Weekly reports on house maintenance to avoid future complaints• Monitor guest reviews and feedback to improve the service• Responsible for communications from start to end of all guests• Manage multiple reservation requests at the same… Show more • Responsible for Marriott partnership guest journey• Monitor Portfolio for 4 flagship cities (London, Lisbon, Rome, Paris)• Managing guest expectation• Monitor level of service across cities to elevate the portfolio standards• Weekly reports on house maintenance to avoid future complaints• Monitor guest reviews and feedback to improve the service• Responsible for communications from start to end of all guests• Manage multiple reservation requests at the same time. Show less

• Employed, trained and supervised the team, managing 12 reception and housekeeping staff members • Managed hostel operations, ensuring everything was running smoothly and contacting suppliers when anything needed improvement • Compiled regular performance reports to keep head office informed of achievements and to identify opportunities for improvement e.g. revised reception and cleaning procedures and improved the night shift checklist which enabled more tasks to be completed within… Show more • Employed, trained and supervised the team, managing 12 reception and housekeeping staff members • Managed hostel operations, ensuring everything was running smoothly and contacting suppliers when anything needed improvement • Compiled regular performance reports to keep head office informed of achievements and to identify opportunities for improvement e.g. revised reception and cleaning procedures and improved the night shift checklist which enabled more tasks to be completed within the shift• Formed professional and friendly relationships with all stakeholders including head office, other Astor Hostel managers, my hostel team and suppliers • Organised the staff rosters, payroll and was responsible for weekly banking of revenue • Managed reviews and feedback on booking websites, ensuring guests had a positive stay and the hostel is fairly represented online• Implemented a feedback system to encourage more positive reviews • Planned and ran regular cultural and social events to appeal to guests, locals and staff including Sofar Sounds, charity music gigs, pub crawls and festive dinners Show less

• Managed reception in the absence of the Hostel Manager• Researched free local activities to present to guests • Controlled bookings

• Responsible for Social media growth (Instagram, Twitter, Facebook, Newsletter), optimised the brand on TripAdvisor and set it up to the first 10 in Lisbon• Responsible for creating and maintaining partnerships with OTA'S • Responsible for reservations for the entire chain (3 hostels)• Revamping the newsletter making it more approachable and easy to use for the guest (Mailchimp)• These tasks were performed while I was Head Receptionist at Sunset Destination Hostel.

• Welcomed guests and carried out check-ins • Provided a unique service for each guest to achieve customer satisfaction – promoted the hostel’s activities, information on tourist attractions and determined any further needs• Processed reservations effectively to avoid issues such as overbooking• Carried out marketing activities including competition analysis, email marketing and collating performance reports for the hostel chain • Managed the Channel Manager and relationships… Show more • Welcomed guests and carried out check-ins • Provided a unique service for each guest to achieve customer satisfaction – promoted the hostel’s activities, information on tourist attractions and determined any further needs• Processed reservations effectively to avoid issues such as overbooking• Carried out marketing activities including competition analysis, email marketing and collating performance reports for the hostel chain • Managed the Channel Manager and relationships with new OTA partners• Yield management focused on having the best competitive price to provide better visibility in websites• Became the resident expert on Back Pack Online 3 (PMS), YieldMaster and SiteMinder (Channel Manager)• Worked in the head office where I managed bookings for the three hostels in the chain and also ran the marketing department focusing on the social media (Facebook, Twitter, Instagram, TripAdvisor and Mailchimp Newsletter) Show less