Manuel L. Email & Phone Number

Los Angeles, Ca, Us

Recommend product or system improvements, including workflows, increased training, and enhanced documentation in relation to the Learning Management System (LMS).Help identify trends in L&D technical support calls and develops documentation to address the problems and issues reported most often. Assist with the testing of newly designed programs and applications for operational integrity and function.Act as a point of contact for training modules.Assist with coordination of E-Learning creation, testing, and assignment to associates. Develop the technical skills, knowledge, and experience needed to be Subject Matter Expert on standard hardware and applications within UOP (LMS).Respond to and diagnose problems through phone, email, and chat with Operations associates related to UOP (UOP contents, GO classes, UOP portal), ensuring satisfactory customer service. Ensure information on all requests is accurately captured for future reference and analysis.Resolve most problems, referring more complex problems to higher levels for resolution.Follow up with customers to ensure issues and requests have been resolved successfully and on a timely basis as documented in ServiceNow.Contribute to the development of quality knowledge base documents for frequently reported problems, issues, and requests.Support GO class-related functions, such as reporting, class preparation, daily scorecard, assigning material, and post-work assignment. Monitor and upkeep Language Learning Platform offered to associates as well as processes annual user agreements.Assist in special projects, invoice processing, and various other extensive administrative duties.

City Of Rosemead

• Perform routine clerical and administrative support within the area of responsibility; review applications, and documents for completeness; organize and maintain departmental records and filing systems; assist with records retention.• Maintain Department files, collect and compile data, update manual and computer records and tracking systems; create reports; assure all administrative actions are in compliance with City policy.• Provide information and assistance to constituents, visitors, and others having business with the City; respond and resolve problems within the scope of authority; explain laws, rules, regulations, policies, and procedures; answer and route calls.• Serve as backup for other positions to ensure continuity of operations during absences.• Support the relationship between the City of Rosemead and the constituent population by demonstrating courteous andcooperative behavior when interacting with visitors and City staff; maintain absolute confidentiality of work-related issues, client records, and City information.

Fullerton, California, United States

• Apply a wide range of administrative, technical, and analytical duties related to the day-to-day function of the department.• Assist with the processing, organization, and distribution of police reports to superior courts, parole, probation departments, and other law enforcement agencies as well as Title IX, Risk Management, Judicial Affairs, and other internal departments.• Provide a high level of customer service to the community at the police department front desk by answering telephones, e-mails, greeting visitors, and providing general information.• Provide live scan fingerprinting services: access to live scan computer applications to identify confidential information along with the organization of live scan forms, the accuracy of portal entries, billing, and clearances.• Oversee the issuance of department keys via electronic key requests, and key management software programs.• Prepare correspondence, departmental reports, forms, brochures, and technical documents.• Assist with the management of Property, Evidence, and Safekeeping inventory.

Fullerton, California, United States

• Responsible for the maintenance and operation of the program.• Focus on providing supplemental academic enrichment to students in low income and working-class neighborhoods by placing academic tutors throughout the Orange County area.• Manage the recruiting and onboarding process for candidates by ensuring pre-employment processes and forms are completed accurately.• Administer on-the-job trainings and workshops for the program covering program policies and procedures.• Conducted site visits with internal partners.• Create and distribute Monthly Newsletters regarding the program’s latest news and updates.• Timecard/Payroll approval.

Los Angeles County, California, United States

An expert at handcrafting delicious, high quality beverages. Personally connected and created moments that made a difference with the communities that we proudly served. Focused on working together to create a welcoming store environment, thus enhancing and improving the quality of life within our direct neighborhoods.Built long term positive customer relationships with guests.Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment. Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.