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Manuel M. Email & Phone Number
Director training and quality
at
INTELCIA
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Director training and quality
Location
Bogota, D.C., Colombia
Company size
Who is Manuel M.? Overview
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Quick answer
Manuel M. is listed as Director training and quality at INTELCIA, a company with 17407 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Manuel M..
Manuel M. previously worked as Senior training and quality manager at Concentrix and Training Manager at Concentrix. Manuel M. studied at Universad Francisco Gavidia.
Company email context
Email format at INTELCIA
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INTELCIA
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Profile bio
About Manuel M.
I'm a learning experience designer and learner with a love of technology and a perpetually inquiring mind. Professionally, I consult with subject matter experts to develop a curriculum for face-to-face courses as well as online courses. My great love, though, is eLearning and gammification. I'm extremely detail-oriented with a focus on data and user insights to drive innovative products. Passionate about creating products that change people’s lives for better.I have worked with a wide variety of industries such as healthcare, technology ,communications, finance, and different skill sets. I can produce e-learning, live web-based training sessions, instructor-led training, and supporting materials.Specialties: • Curriculum Development• Training Delivery• Self-Service Solutions • KB Knowledge Base Management• LMS Learning Management Systems• E-learning• Gamification• Support Systems• Ramping New Line of Bussines• Scoping and Pricing for new LOB´s• Post-Sale Solutions• Adult Learning Theory• ADDIE, SAM, Gagne• HTML, VYOND, Storyline, Captivate• Managing teams and creating actions plans
Current workplace
Manuel M.'s current company
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Intelcia
8 roles
Manuel M. work experience
A career timeline built from the work history available for this profile.
Senior Training And Quality Manager
Current
Oct 2023 - Present
Training Manager
Jul 2022 - Oct 2023
Specialist Instructional Designer
- Analyze learning needs and partnering with internal customers to provide input for course content
- Planning, organizing, and developing training content
- Using authoring tools and software to create and modify e-content.
- Providing customer service on Learning related activities (inquiry resolution, request management and trouble-shooting)
- Providing guidance and advisory to first level support teams
- Identifying and troubleshooting reported issue
Nov 2005 - Jul 2022
Service Team Lead
Responsible for coach team members.Developed team strengths an Improve weaknesses.Discover training needs and provide coaching.Create Action plans to improve results.Onboard New Hire agents from nesting to production.Coordinate floor infrastructure and agents capability.
Sep 2015 - Feb 2016
Master Instructor
Convergys
- Focused on client value, employee retention, curriculum enhancement and financial impact multiple client accounts
- Improved outlier Overall Quality performance by up to 20% through Quality data analysis, outlier identification and partnership with Training Delivery and Site Operations.
- Implemented a standardized nesting methodology for new learners based on top call drivers, net promoter score data, learner specific needs and experiential learning.
- Simultaneous management of concurrent curriculum redesign projects, account lunches
- Trainer Journals, Training Playbooks, Trainer Certifications and Trainer Performance Rating programs to ensure a world-class training team focused on retention, performance and growth.
- Develop and lead regularly scheduled virtual training webinars for Salesforce employees and Quip customers
Sep 2009 - Jul 2022
May 2007 - Sep 2009
Senior Technical Support Consultant
Dell
Provie advanced support to dell technical products
Nov 2005 - Sep 2007
Team & coworkers
Colleagues at INTELCIA
Other employees you can reach at intelcia.com. View company contacts for 17407 employees →
CA
Clebert Austin Kengne Wafo
Colleague at Intelcia
Douala, Littoral, Cameroon, Cameroon
View →
TR
Tiago Ribeiro
Colleague at Intelcia
Castelo Branco, Castelo Branco, Portugal, Portugal
View →
AC
Andrea Carolina García Ávila
Colleague at Intelcia
Barcelona, Catalonia, Spain, Spain
View →
YT
Youssef Tazi
Colleague at Intelcia
Prefecture Of Casablanca, Casablanca-Settat, Morocco, Morocco
View →
EN
Elie Nonvignon Tougan
Colleague at Intelcia
Abidjan, Abidjan, Côte d'Ivoire, Côte d'Ivoire
View →
SR
Sandra Roque
Colleague at Intelcia
Portugal, Portugal
View →
AW
Ahmed Wafik
Colleague at Intelcia
Alexandria, Egypt, Egypt
View →
SS
Sangoulé Soumaré
Colleague at Intelcia
Marseille, Provence-Alpes-Côte d'Azur, France, France
View →
TM
Tarik Mdarbi
Colleague at Intelcia
Casablanca, Casablanca-Settat, Morocco, Morocco
View →
VR
Vitry Riviere Rakotoandrona
Colleague at Intelcia
Antananarivo, Analamanga, Madagascar, Madagascar
View →
Clebert Austin Kengne Wafo
Colleague at Intelcia
Douala, Littoral, Cameroon, Cameroon
View →
TR
Tiago Ribeiro
Colleague at Intelcia
Castelo Branco, Castelo Branco, Portugal, Portugal
View →
AC
Andrea Carolina García Ávila
Colleague at Intelcia
Barcelona, Catalonia, Spain, Spain
View →
YT
Youssef Tazi
Colleague at Intelcia
Prefecture Of Casablanca, Casablanca-Settat, Morocco, Morocco
View →
EN
Elie Nonvignon Tougan
Colleague at Intelcia
Abidjan, Abidjan, Côte d'Ivoire, Côte d'Ivoire
View →
SR
Sandra Roque
Colleague at Intelcia
Portugal, Portugal
View →
AW
Ahmed Wafik
Colleague at Intelcia
Alexandria, Egypt, Egypt
View →
SS
Sangoulé Soumaré
Colleague at Intelcia
Marseille, Provence-Alpes-Côte d'Azur, France, France
View →
TM
Tarik Mdarbi
Colleague at Intelcia
Casablanca, Casablanca-Settat, Morocco, Morocco
View →
VR
Vitry Riviere Rakotoandrona
Colleague at Intelcia
Antananarivo, Analamanga, Madagascar, Madagascar
View →
4 education records
Manuel M. education
Education record
Universad Francisco Gavidia
Web Developer
Computer Data System
Bachelor'S Degree
Education record
Escuela Alberto Masferrer
FAQ
Frequently asked questions about Manuel M.
Quick answers generated from the profile data available on this page.
What company does Manuel M. work for?
Manuel M. works for INTELCIA.
What is Manuel M.'s role at INTELCIA?
Manuel M. is listed as Director training and quality at INTELCIA.
Where is Manuel M. based?
Manuel M. is based in Bogota, D.C., Colombia while working with INTELCIA.
What companies has Manuel M. worked for?
Manuel M. has worked for Intelcia, Concentrix, Convergys, Stream Global Services, and Dell.
Who are Manuel M.'s colleagues at INTELCIA?
Manuel M.'s colleagues at INTELCIA include Clebert Austin Kengne Wafo, Tiago Ribeiro, Andrea Carolina García Ávila, Youssef Tazi, and Elie Nonvignon Tougan.
How can I contact Manuel M.?
You can use AeroLeads to view verified contact signals for Manuel M. at INTELCIA, including work email, phone, and LinkedIn data when available.
What schools did Manuel M. attend?
Manuel M. studied at Universad Francisco Gavidia.
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