Manuel Maya Mayo Email & Phone Number

Playa Del Carmen, Q.R., Mx

Los Cabos, Baja California Sur, México

As the head of the department, I was responsible for enhancing business relationships through the implementation of breakdowns, processes, new services, and the improvement of the resort’s service quality through commercial and operational strategies. This included managing master accounts, overseeing payment follow-ups and billing in accordance with contracts and addendums, as well as handling account closures with clients, ensuring efficient administration and a rewarding customer experience.

Acapulco De Juárez, Guerrero, México

An incredible and the most complete mega-project tourism in México and LATAM, with two Hotels (Princess and Pierre) and a Lluxury tourist property with 4 business units - A Resort with 814 key and world-class Spa, A state-of-the-art Performing Arts Theater with 4000 seats, an Exposition Center at 225,000 sq mt free column hall, a Conventions Center with more than 105,000 sq mt and Outdoor Promenade with 500 mt long an outdoor-theater being the heart of boutique and gastronomic walkway of Mundo Imperial.I was a key member of the team for the opening of each business unit: Forum (November 2008), Expo (inaugurated in October 2011 by Mexico’s President Felipe Calderón Hinojosa), and The Luxury Resort (September 2014). My role includes leading and overseeing operations across all areas of the complex, including the entertainment center, resort, convention halls, and expo hall. This responsibility involves ensuring adherence to luxury standards in food and beverage services and delivering an exceptional guest experience through the efficient management of resources and personnel. *Key Responsibilities: *Operations Supervision *Event Management *Team Leadership *Risk Prevention and Civil Protection

Pierre Maqrques, Acapulco

Responsible for managing restaurant and bar services for pool and beach areas during high season, ensuring top-tier service standards and an exceptional guest experience. Successfully implemented cost-optimization strategies to enhance operational efficiency during peak demand periods. Led and coordinated a service team, achieving increased customer satisfaction and fostering a collaborative work environment that improved staff retention and ensured seamless, high-quality operations.

Pierre Maqrques, Acapulco

As head of the Weddings, Groups, and Conferences area, I ensured flawless execution while exceeding key objectives. I implemented planning and logistical improvements that enhanced the client experience and boosted operational efficiency, achieving high levels of customer satisfaction and loyalty.

Ciudad De México Y Alrededores, México

Acapulco De Juárez Y Alrededores, México

Leading the operational coordination of the food and beverage area, upholding luxury standards and maintaining appropriate inventory levels (restaurants, bars, banquets, dressing artis rooms)

Provenza-Alpes-Costa Azul, Francia

Awarded for excellence in food and service, this restaurant offers an authentic Italian dining experience. As sous chef, I managed the cold section and supported the line during peak hours. I concluded my time there with a successful Mexican night, achieving a full double seating that day.

Acapulco De Juárez, Guerrero, México

This iconic Mexican hotel offers 1,300 oceanfront guest rooms and suites, a golf course, 8 restaurants, and 9 bars.My role as a barista allowed me to gain expertise in crafting hot and cold beverages, personnel management, supply coordination, and daily operations, stepping in for the area manager when necessary.

Acapulco De Juárez, Guerrero, México

As part of the pioneering team to implement molecular mixology in the country, I developed a menu of signature cocktails, managed inventory, and upheld high luxury standards.

Hôtellerie - Restauration, Ecole Hôtelière De Sisteron

Licenciatura, Dirección Alimentos Y Bebidas Y Gastronomía

Carrera Tecnica En Turismo, Turismo Y Hoteleria