Country Manager
Current- Leading IT-services and solutions designed to optimize business performance for top manufacturing companies, such as: HP, Dell, NetApp.
- Started, managed, and consolidated the operation throughout the country, ensuring the achievement of the results required at the regional level in the entire portfolio of services and business lines offered locally.
- Delivered +97% overall SLA performance.
- Achieved 100% audit score with the introduction of planning and adoption of best practices to properly handle high parts rotation
- Resolved 2000+ diagnosis cases in 6 months while overachieving quality, time, and re-repair metrics
- Enhanced team performance through ongoing training, certification, and KPI measurement.